# Account Manager - Company: [Centuro Global Careers]() - Location: London - Remote: Yes - Team: Customer Success - Employment type: Full Time - Posted: July 24, 2026 ## Job description ## **Account Manager** Department: Customer Success Reports to: Chief Customer Officer ## **Role Purpose** Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding. ## **Core Responsibilities** * Develop strategic relationships with customer stakeholders. * Create and maintain Account Success Plans. * Drive platform adoption and customer value realisation. * Identify and close upsell, cross-sell and expansion opportunities. * Lead account reviews and executive business reviews. * Monitor customer health, risks and opportunities. * Support renewals and maximise Net Revenue Retention. * Maintain accurate CRM records and account plans. ## **Key Performance Indicators** * NRR * GRR * Customer Retention * Expansion Revenue * Platform Adoption * CSAT & NPS * Customer Health * CRM Accuracy ## **Skills & Behaviours** * Customer centric * Commercially minded * Relationship management * Strategic thinking * Communication * Organisation * Accountability * Solution focused ## **Essential Experience** * Enterprise SaaS Account Management experience. * Commercial growth experience. * HubSpot or CRM knowledge. * Stakeholder management. * Knowledge of SaaS adoption metrics. ## **Preferred Experience** * Global mobility experience. * Enterprise customer portfolio. ## **What Success Looks Like** * High retention. * Growth in customer revenue. * Strong adoption. * Excellent customer satisfaction. * Accurate account governance. ## Apply [Apply on Centuro Global Careers]() Canonical job page: