# Account Manager - Company: [Clera]() - Location: Vienna - Team: Engineering - Employment type: Full Time - Salary: €65K – €95K - Posted: September 9, 2026 ## Job description ### About the Role This is an Account Manager position at a fast-growing, seed-funded European AI startup focused on automating business phone communications for SMEs. You will own and grow a portfolio of existing B2B customers, combining commercial account management with hands-on customer success to drive adoption, expansion, and long-term retention. ### What You'll Do * Serve as the primary contact for assigned customer accounts across the full customer lifecycle. * Expand customer value by identifying new use cases for AI phone automation within existing accounts. * Run regular reviews, discovery conversations, upsell discussions, and QBRs with customers. * Analyze customer usage data to demonstrate measurable impact and further automation opportunities. * Own expansion revenue targets, including upgrades, add-ons, and renewals against monthly and quarterly goals. * Ensure smooth onboarding and ongoing product adoption to maximize retention. * Collect and relay structured market and customer feedback to product and go-to-market teams. * Maintain an accurate CRM, reliable forecasts, and a healthy expansion pipeline. * Collaborate closely with Customer Success, Product, and Marketing on account plans and handovers. * Help shape the account management and expansion motion as the company scales. ### What We're Looking For * At least 1 year of experience in B2B SaaS sales, account management, or customer success. * Proven track record of driving upsells, renewals, or expansion revenue within existing accounts. * Strong product and technical understanding, with a clear affinity for AI and ML technologies. * Native-level German fluency, comfortable leading customer calls, demos, and business reviews. * Structured working style, ownership mindset, and a strong customer-first orientation. * Experience in a startup or scale-up environment is a plus. * Discipline in CRM hygiene and pipeline management. ### Compensation & Benefits OTE of **EUR 65,000 to EUR 95,000** annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. ### Location On-site in **Vienna, Austria**, with hybrid work possible. ## Apply [Apply on Clera]() Canonical job page: