# Account Manager - Company: [Heidihealth Com Au]() - Location: New York - Team: GTM - Employment type: Full Time - Salary: $115K – $135K - Posted: September 10, 2026 ## Job description ## **Who We Are** Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. ## ## About the Role We're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own. This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal. You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity. ## **What you'll do** * Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business * Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it * Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution * Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation * Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts. * Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account * Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data ## **What we're looking for** * A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models * Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives. Healthcare or health tech experience, a plus * Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly * Experience delivering a business case that lands with a C-suite buyer * Strategic mindset to identify growth opportunities and translate them into actionable expansion plans * Great at making complicated things easy to understand * You’re a natural relationship builder with a hunter mentality * You’re a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues * Sound judgment and the willingness to build your own solution when there isn't a playbook yet ## Apply [Apply on Heidihealth Com Au]() Canonical job page: