# Application Support Analyst - Company: [Zilch]() - Location: Zilch UK - Team: Technology - Employment type: Full Time - Posted: August 27, 2026 ## Job description **Who we are:** We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us? **Day to day responsibilities:** * Working closely with other teams to understand their application needs, help them select best platforms, provision and support them. * Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform. * Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds. * Building relationships with our application suppliers, working with them to resolve bugs and request new features. * Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas. * Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way. * Working with our data to ensure we store and process information securely and effectively. * Working in an agile environment on systems which are critical for our customers. * Assist in ad-hoc technology support and technology related duties. **We're looking for:** * Proven analytical skills and ability to problem solve. * Understanding of business applications and processes; proven track record in supporting the business' usage of those. * Understanding of APIs and integrations. * Ability to learn new concepts and applications quickly by getting stuck in. * Proven ability to implement best practice processes and application usage. * Ability to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work. * Practical experience with AI and prompting techniques — building AI-assisted workflows or automations, not just an interest in the space. * Good understanding of change management, testing, UAT and release validation. * Ability to explain technical concepts to non-technical stakeholders, and vice versa. * Strong awareness of data security best practices. **Bonus Skills:** * Experience working in or supporting Operations/Customer Service teams. * Experience supporting Intercom or similar customer service platforms. * Experience implementing and supporting business applications such as CRM and ERP systems. * Experience supporting telephony systems (like Aircall, Amazon Connect, Ujet). * SQL and/or Python scripting. * Usage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems. * Exposure to workflow management systems. * Familiarity with AWS and Datadog (or similar cloud/monitoring tooling). **Benefits, Compensation & Savings:** * Pension scheme. * Death in Service scheme. * Income Protection. * Permanent employees enjoy access to our Share Options Scheme. * 5% back on in-app purchases. * £200 for WFH Setup. **Health & Wellbeing:** * Private Medical Insurance including; * GP consultations (video, telephone or face-to-face). * Prescribed medication. * In-patient, day-patient and out-patient care. * Mental health support. * Optical, dental & audiological cover. * Physiotherapy. * Advanced cancer cover. * Menopause support. * Employee Assistance Programme including: + Unlimited mental health sessions. + 24/7 remote GP & physiotherapy. + 24/7 helpline for emotional & practical support. * Savings & discounts on everyday shopping. * 1:1 personalised well-being consultations. * Gym membership discounts. **Family Friendly Policies:** * Enhanced maternity pay. * Enhanced paternity pay. * Enhanced adoption pay. * Enhanced shared parental leave. **Learning & Development:** * Professional Qualifications. * Professional Memberships. * Learning Suite for e-courses. * Internal Training Programmes. * FCA & Regulatory training. **Workplace Perks:** * Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday * Casual dress code. * Workplace socials. * Healthy snacks. ## Apply [Apply on Zilch]() Canonical job page: