# Application Support Specialist - Company: [Ensono]() - Location: Pune, India - Team: E2322 State Street Application Support - Posted: September 10, 2026 ## Job description **Key Responsibilities** **Incident & Problem Management** * Own end‑to‑end resolution of incidents escalated from L1. * Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components. * Actively participate in or lead Major Incident (MI) bridges. * Perform RCA and implement permanent fixes. * Identify recurring issues, trends, and preventive actions. **Change, Release & Operational Readiness** * Review and support production changes related to applications/middleware. * Perform post‑change validation and production checkouts. * Highlight risks related to Java versions, certificates, dependencies, and configurations. * Ensure applications meet availability, performance, and resilience targets. **Monitoring, Automation & Maintenance** * Monitor application health, performance metrics, and system behavior. * Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks. * Improve monitoring dashboards, alerts, and observability coverage. * Maintain and update runbooks, SOPs, and KB articles. **Collaboration & Stakeholder Communication** * Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams. * Serve as the primary operational contact for assigned applications. * Provide clear technical updates during incidents and changes. **Skills & Qualifications** **Technical Skills** * Strong Java and .Net fundamentals and troubleshooting. * Strong Unix/Linux and networking skills. * Scripting (Shell/Python/PowerShell) – development & optimization. * Experience with observability tools: Splunk, Grafana, AppDynamics, ELK. * Solid understanding of ITSM processes (Incident, Problem, Change). * Experience in RCA, DR validation, and resilience operations. **Soft Skills** * Strong analytical and problem-solving capabilities. * Ownership mindset and ability to handle high pressure issues. * Clear communication with stakeholders at all levels. **Experience & Education** * 3–6 years in application support, production operations, or ARO. * Bachelor’s degree in engineering, Computer Science, or equivalent. **Working Conditions** * Rotational shifts including nights/weekends/holidays. * Fast-paced environment with multiple priorities. * Hybrid working model ## Apply [Apply on Ensono]() Canonical job page: