# Associate Strategist - Company: [Chalice]() - Location: US Team · Hybrid/Remote - Remote: Yes - Team: Customer Strategy - Employment type: Full Time - Salary: $79K – $94K - Posted: August 25, 2026 ## Job description **Location: US Team, Remote** **(If New York · Hybrid, 2-3 days in office)** # **ABOUT CHALICE** Chalice builds custom AI for advertising. Every product we ship is purpose-built and tailored to a specific client's business goals, rather than applied off the shelf. Where we've won is modeling to the outcomes traditional digital buying platforms can't reach. Not clicks and viewability — predicted lifetime value, offline and in-store sales, foot traffic, sell-out rate. The goals a business actually runs on. # **THE ROLE** This is a junior role and the entry point into our Customer Strategy team. You'll work closely with senior strategists, with support and direction available throughout. You'll own the operational rhythm on a portfolio of roughly four to six accounts — making sure campaigns launch when they're supposed to, that performance is tracking where it should, and that problems get caught before a client finds them. The work is hands-on and detail-heavy by design: it's how you learn the ecosystem, the products and the client craft the rest of the team is built on. ***The fastest way to earn scope here is to be the person things don't fall through.*** # **WHAT YOU'LL DO** **Own the day-to-day** • Act as a day-to-day point of contact on your accounts, alongside the senior strategist who leads the relationship. • Sit in on client calls, capture what was agreed, and drive the follow-ups to completion. • Keep account records, timelines and documentation accurate and current. **Get campaigns live** • Coordinate launches end to end — chase the inputs, track the timeline, and make sure every piece is in place before go-live. • Pull in the right teammates for each task and keep the handoffs moving. • Flag early and clearly when a launch looks likely to slip. Nobody minds a delay they knew about; everyone minds one they didn't. **Keep a pulse on pacing and performance** • Monitor delivery and performance across your accounts on a regular cadence. • Spot when something looks off — pacing behind, CPA drifting, spend not moving — and raise it with context rather than just a number. • Build and maintain the reporting that clients and the internal team rely on. **Troubleshoot and support clients** • Work minor product and platform issues yourself, and get comfortable diagnosing before escalating. • Know when something needs Technical Account Management or Data Science, and hand it over with the detail they need to move fast. • Help onboard clients onto our platform and keep them current as new capabilities ship. **Learn deliberately** • A meaningful share of your first year is learning, and we treat it as part of the job rather than something you fit around it. • Build real command of the programmatic ecosystem, our products, and how the two fit together. # **YOUR FIRST 90 DAYS** • **Weeks 1–4.** Onboarding onto our products and the wider ecosystem, paired with a senior strategist. You'll shadow client calls and take over reporting on one account. • **Weeks 5–8.** You pick up launch coordination on live campaigns and start running the pacing rhythm across your accounts. • **Weeks 9–12.** Your own portfolio, with a senior strategist alongside you. By the end of the quarter you're the person the team relies on to know where every campaign stands. # **WHO YOU ARE** • **Organized.** You track your own work and things don't slip. This is the single most important trait in this role. • **Curious.** You want to know what's behind a number, not just report it — and you're comfortable saying when you don't know something. • **Clear.** You can explain what happened and what you'd do about it in writing, especially when something has gone wrong. • **Steady.** Several things need your attention at once and that doesn't rattle you. # **WHAT YOU BRING** • 1–2 years in digital advertising, ad tech, ad operations, media or a related client-facing role (relevant internships count) • Comfort with numbers and with spreadsheets — pivot tables, lookups, working across large data sets • Interest in how programmatic advertising actually works, and eagerness to go deep on it ***Be helpful, and we'll train you on the rest.*** • Exposure to a DSP such as The Trade Desk or DV360, or to ad-serving and trafficking workflows • SQL, or a BI tool such as Superset or Tableau (training provided) • Familiarity with project tracking tools like Jira • Comfort using AI tools in your day-to-day work. We build AI for a living and we use it ourselves — we're more interested in how you apply it than in whether you've used a specific one. ***If your experience looks a little different from the above but you think you'd be good at this, apply anyway. We'd rather read your application than have you rule yourself out.*** # **WHERE THIS ROLE GOES** This is the first rung of a defined path, not a holding pattern. • **Customer Strategist, then Senior.** As you take on more accounts and more of the client relationship, you move up the Customer Strategy track — toward owning account strategy and growth outright. • **Manager, or stay an individual contributor.** At senior level the track splits. You can move into managing a team and a group of accounts, or keep growing as an IC holding our most demanding accounts. Progressing here does not require becoming a manager. • **Solutions Architecture.** If the technical side is where you want to go, there's a documented path into presales solution design that opens at senior level. Plenty of people build toward it from here. # **HOW WE WORK** You'll have real ownership early, and you won't be expected to figure everything out alone. Ask early, then own the follow-through. We'd rather you raise a question at the start of something than a problem at the end of it. # **WHY JOIN US** • **You'll learn fast.** Small team, real accounts, and direct access to the people doing the most interesting work in the business. • **Genuinely novel work.** Custom models built for a specific client's outcome, in a category that is still being defined. • **A path that goes somewhere.** Defined levels, two tracks, and movement between them. • **Collaborative culture.** A diverse, inclusive team where creativity and collaboration thrive in a relaxed, welcoming space — complete with the occasional four-legged coworker. # **BENEFITS** • Medical, dental and vision insurance • 401k options • Unlimited PTO • 11 company holidays • Office-wide closure between Christmas Eve and New Year's • Office start-up stipend and in-office meal allowance *Chalice is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace.* ## Apply [Apply on Chalice]() Canonical job page: