# Business Analyst \[Delivery\] Colombia - Company: [Platacard]() - Location: Colombia - Team: HQ - Posted: September 8, 2026 ## Job description We are building a bank from scratch in Colombia and scaling physical card delivery across the country. The Delivery team is responsible for getting cards into the hands of our customers — on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track. We are looking for a Business Analyst to own the analytical and operational layer of this delivery ecosystem — resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end. **Challenges that await you:** * Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis. * Leading communication with postal services on incident resolution and process improvement. * Tracking resolution status and documenting outcomes. * Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled. * Communicating with local postal service representatives in Spanish. * Documenting partner agreements and following up on commitments. * Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis. * Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team. * Auditing the current inventory tracking process, identifying gaps and bottlenecks. * Preparing proposals to improve transparency and automate stock movement tracking. * Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements. **What makes you a great fit:** * 3+ years of experience in business analysis or operations in fintech, banking, or logistics. * Strong process thinking and ability to diagnose operational problems end-to-end. * Experience working with external partners or vendors — communicating, negotiating, and following through. * Experience designing business processes (BPMN 2.0 or equivalent). * Proven ability to gather and document requirements (user stories, acceptance criteria, BRDs). * Native or advanced Spanish; B2+ English for working in an international team. * Experience with Jira, Confluence, Miro; basic SQL or spreadsheets. * Familiarity with LATAM markets. * Experience in postal/courier logistics or last-mile delivery operations is a nice to have. * Experience with Python (numpy, pandas) for data analysis is a nice to have as well. **Our ways of working:** * **Innovative Spirit:**A commitment to creativity and groundbreaking solutions. * **Honest Feedback:** valuing open, transparent communication. * **Supportive Team:** a strong, collaborative community. * **Celebrating Achievements:** recognizing our wins together. * **High-Tech Environment:** a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances. ## Apply [Apply on Platacard]() Canonical job page: