# Business Analyst Middle \[Chat\] - Company: [Platacard]() - Location: Worldwide - Team: HQ - Posted: July 28, 2026 ## Job description We are looking for a bold and proactive **Business Analyst** to join our Chat **Team**. **Chat Team** is responsible for building and maintaining Chat for both customer and operational use across mobile and web platforms, including AI-powered Chat Bot solutions for customer support. Our main focus is on combining an outstanding customer experience, operational efficiency, and a highly engaging communication channel. As the company grows, our LLM-powered Chat Bot is becoming one of the key tools for scaling customer support — and we're looking for someone who will help us make it even better every day. **Challenges that await you:** * Enhance Support Chat Bot performance and quality, focusing on customer experience, operational cost efficiency and measurable improvements in resolution rate and response relevance * Build quality assurance and coverage improvement processes — identify gaps, prioritize fixes, and establish a systematic approach to evaluating response quality * Break down product ideas from Product Managers and stakeholders into clear, actionable tasks with well-defined acceptance criteria and edge cases * Manage the full task lifecycle: gather and analyze requirements, write specifications, and collaborate with Engineering, Design, and Operations teams to deliver features * Communicate with stakeholders to align expectations and clarify requirements, closely collaborate with Customer Service and Learning Experience product and OPS teams * Conduct research and use data to evaluate feature performance and identify areas for improvement * Maintain clear, structured, and up-to-date documentation **What makes you a great fit:** * 3+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments * Strong analytical and problem-solving skills, with the ability to gather, analyze, and align business requirements * Experience writing specifications, creating development tasks, and supporting their implementation * Basic technical background: able to write simple SQL queries, read logs, use Postman or similar tools * Responsibility, proactivity, and ownership mindset * Experience working across multiple teams and stakeholders * B2 or higher English levelfor effective communication with an international team **Your bonus skills:** * Spanish at any level * Experience with LLM projects * Basic understanding of A/B testing and product/quality metrics **Our ways of working:** * **Innovative Spirit:** A commitment to creativity and groundbreaking solutions * **Honest Feedback:** valuing open, transparent communication * **Supportive Team:** a strong, collaborative community * **Celebrating Achievements:** recognizing our wins together * **High-Tech Environment:** a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances **Our benefits:** * **Relocation support** to one of our hubs — Mexico, Serbia, or Georgia — with assistance for the employee and their family * **Flexible work** from one of our offices or remote * **Healthcare Coverage** * **Education Budget:** Language lessons, professional training and certifications * **Wellness Budget:** Mental health and fitness activity reimbursements * **Vacation policy:** 20 days of annual leave and paid sick leave ## Apply [Apply on Platacard]() Canonical job page: