# Claims Customer Contact Representative - Company: [Fidelityguarantylife]() - Location: Remote - Remote: Yes - Team: Operations - Posted: August 18, 2026 ## Job description **Job Summary** This position is responsible for managing a large volume of inbound calls in a timely manner and providing accurate information to phone inquiries regarding life and annuity claims. This position has no supervisory responsibilities **Duties & Responsibilities** * Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly and thoroughly. * Manage large volume of inbound calls in a timely manner. * Efficiently research and document call reason and resolution, with focus on privacy regulations. * Handle inquiries in the best interest of the customer and company. * Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Claimants, Exchange Companies/Funeral Home Assignment Companies. Follow documented procedures and guidelines when providing service to F&G customers. **Supervisory Responsibilities:** This role does not have formal people leadership responsibilities but may provide guidance, mentorship, or subject matter expertise to others. **Knowledge, Skills & Abilities** * Demonstrates basic understanding of how F&G is structured and the products/service offerings within respective coverage area. * Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group. * Handles customer questions and concerns in a timely and professional manner. * Demonstrates an awareness of workloads, assists team members regardless of who owns the task. * Begins to develop skillset to frame message to audience appropriately with coaching and guidance. * Develops awareness of new techniques, methods, and practices. * Demonstrates basic awareness and understanding of digital techniques, methods, and tools used at F&G. * Interacts with customers appropriately on an as-needed basis. * Asks thoughtful questions to understand business objectives or desired outcomes. * Demonstrates ability to self-organize, set priorities, and manage workload. * Demonstrates basic understanding of how current job fits into the organizational vision. * Demonstrates awareness of workload and shares updates on availability with manager * Understands and works to improve basic processes and systems. * Understands basic data concepts. * Accepts and owns assigned project tasks; understands impact within the team or organization. * Understands expectations for interaction with vendors * Contributes to deliverables by executing work and providing team members with appropriate status updates. * Demonstrates risk awareness and understands risk mitigation strategies. **Minimum Qualifications** * High School Diploma or GED * 1+ year of relevant experience in customer service or call center, preferably in the insurance industry **Other Requirements** * This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available. * Perform other functions, duties and projects as assigned * Regular and punctual attendance **Ability to travel up to:** 10% of the time #LI-JB1 #LI-Remote ### **Additional Information** **Work Environments** F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role. F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact [talentacquisition@fglife.com.](mailto:talentacquisition@fglife.com) Join our employee-centric hybrid work environment: [F&G Careers](https://www.fglife.com/about/culture.html) **About F&G** Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events. As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work. 1[**Top Workplaces USA 2022 – 2023**](https://topworkplaces.com/company/fidelity-guaranty-life/desmoinesregister/) 2[**Des Moines Register Top Workplaces 2018 – 2022**](https://topworkplaces.com/company/fidelity-guaranty-life/desmoinesregister/) ![]()Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click [here](https://assets.fglife.com/is/content/fglife/web-assets/public-site/privacy-policy/CCPA%20Privacy%20Policy.pdf) to review the policy. ## Apply [Apply on Fidelityguarantylife]() Canonical job page: