# Client Manager, Employee Benefits - Company: [Themjcos]() - Location: Phoenix, Arizona - Team: Arizona Employee Benefits - Posted: July 22, 2024 ## Job description **SUMMARY** Deliver expert consultation and outstanding service to Employee Benefits clientele. Responsible for helping clients navigate their benefit needs with short- and long-term solutions through planning, evaluating, implementing and managing employee benefits. **ESSENTIAL FUNCTIONS** * Provide day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility * Lead the renewal and marketing process, including preparing and distributing RFP packets * Analyze and view proposals; provide recommendations to the Sales/Consulting team * Work with Consultant in the preparation of new and renewal service contracts * Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms * and accuracy of data * Coordinate plan design changes, contract changes and carrier changes * Review and maintain executed client contracts, plan documents, SPDs, Business Associate Agreements and amendments * Develop and maintain productive relationships with key personnel at TPAs, carriers and vendors; service as primary internal * contact for service needs * Work with Health Risk Management team in the analysis of claims data and development of additional value-add reporting * Ensure information in Benefit Point is up-to-date and accurate **TECHNICAL FUNCTIONS** * Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint) * Familiar with the use of an Agency Management System and Document Management System **REQUIRED EXPERIENCE** * Preferred minimum of 5+ years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages * Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently * Excellent verbal and written communication skills; professional presentation skills **REQUIRED EDUCATION/CERTIFICATION** * Bachelor’s Degree preferred * Life & Health License ## Apply [Apply on Themjcos]() Canonical job page: