# Client Success Manager - Company: [Audiohook]() - Location: United States - Remote: Yes - Team: Sales - Employment type: Full Time - Salary: $80K – $120K - Posted: March 27, 2026 ## Job description **Core Responsibilities Client Relationship Management** * Serve as primary client contact for active accounts once onboarding is complete. * Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps. * Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes. * Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy. * Performance Strategy and Optimization Direction * Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company). * Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy). * Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets. * Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings. **Internal and External Communication** * Act as liaison between clients and internal teams on priorities, timelines, and deliverables. * Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals. * Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence. **Budget, Forecasting, and Reporting (Client-Facing Owner)** * Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns. * Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership. * Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts. **Key Outputs / Deliverables** * QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs **Experience** * 3–6+ years in client success, account management, or performance marketing roles * Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred) * Proven track record of owning client relationships tied to revenue retention and growth * Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy * Familiarity with pacing, forecasting, and budget management in a campaign environment **Technical & Analytical Skills** * Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs) * Experience working with: + CRM systems (HubSpot, Salesforce, etc.) + Ad platforms or DSPs (programmatic experience is a big plus) + Reporting tools (Looker, Tableau, Excel/Sheets) * Comfortable managing multiple campaigns and identifying optimization opportunities quickly **Client & Communication Skills** * Exceptional communication skills with the ability to: + Simplify complex performance data for clients + Lead strategic conversations, not just report results * Experience handling client escalations and maintaining trust under pressure * Ability to proactively drive conversations around renewals and upsells, not just react to client needs **Business & Strategic Thinking** * Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.) * Ability to balance client performance goals with internal margin targets * Experience contributing to forecasting and revenue planning **Nice-to-Have (High-Value Signals for Audiohook)** * Experience in audio advertising, podcast advertising, or streaming media * Familiarity with attribution and tracking challenges in audio * Experience working in a high-growth startup or fast-paced environment * Background working cross-functionally with RevOps, AdOps, or Sales team**s** ## **What We Offer** * Fully remote work environment * Competitive salary and uncapped bonus potential * Health, dental, and vision benefits * Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend * Flexible PTO and paid holidays * Opportunity to help shape financial operations at a rapidly scaling tech company ## Apply [Apply on Audiohook]() Canonical job page: