# Customer Service Agent - Company: [Pergolux]() - Location: Sydney Office \| Ingleburn - Remote: Yes - Team: Customer Experience - Employment type: Full Time - Posted: September 9, 2026 ## Job description As a **Customer Service Agent**, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. **PERGOLUX** is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture. ## **What You’ll Do** * Provide outstanding customer service and support to both internal and external stakeholders across multiple channels. * Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset. * Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction. * Effectively manage competing priorities and stay organized in a fast-paced environment. * Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences. ## **What You’ll Bring** * Proven experience in a customer service role dealing with both internal and external customers. * Strong verbal communication skills with a confident and clear phone presence. * Excellent organizational and multitasking abilities to handle dynamic workloads efficiently. * Ability to remain calm, composed, and positive under pressure. * A collaborative team player attitude aligned with **PERGOLUX**’s core values and culture. ## **Benefits** * An international work environment in a fast-growing company with plenty of development opportunities. * Hybrid work model (80% on-site | 20% remote). * Ergonomic workstations and modern laptops (Apple or Windows). * Employee events (summer party, Christmas party, after-work gatherings). * Access to the Corporate Benefits portal. * Employee discounts on **PERGOLUX** products. * 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30). * A motivated and supportive team that helps each other. * Strong focus on professional development and skill-building. * Free drinks and snacks. * Employee referral program. ## **How to Apply** If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the [**PERGOLUX Career Page**](https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE) and stay connected via [**PERGOLUX LinkedIn**](https://de.linkedin.com/company/pergolux). ## Apply [Apply on Pergolux]() Canonical job page: