# Customer Service Representative - Company: [Ironmountainsolutions]() - Location: Vienna, VA - Team: Maritime & DHS Support Services - Posted: February 3, 2026 ## Job description **Customer Service Representative** Work Location:          Tysons Corner, VA (must live within 50 miles) Schedule:                  Full Time; **hybrid** Relocation:                N/A **Note:** This position requires a **Public Trust Clearance.** Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required. **Job Responsibilities:** * Ability to operate in a high-volume metrics driven call center environment * Ability to be flexible with work schedule to support the Call Center’s needs during operating hours * Ability to multitask and research information on multiple databases at the same time * Ability to enter data and talk to stakeholders at the same time * Ability to conceptualize scenarios and communicate it effectively to stakeholders * Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources * Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) * Ability to listen actively to sensitive information * Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment * Ability to analyze multifaceted issues relating to the SEVIS system * Ability to provide support to international stakeholders and academic institutions * Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite **Education and Experience Requirements:** * Education: High school diploma required. * Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment. * Certification: HDI Certification is highly preferred but not required. * Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance. Iron Mountain Solutions is an Equal Opportunity Employer ## Apply [Apply on Ironmountainsolutions]() Canonical job page: