# Customer Success Implementation Engineer - Company: [Strivacity]() - Location: Hungary - Team: Customer Success - Posted: April 14, 2025 ## Job description Location: Veszprém, Hungary (In-person) or Hungary (Hybrid/Remote) Type: Full-time We are seeking a highly skilled **Customer Success Implementation Engineer** to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform. ### **Key Responsibilities** #### **Implementation and Integration** * Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems. * Collaborate with customers to define implementation goals, timelines, and success criteria. * Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows. #### **Technical Support and Troubleshooting** * Serve as the primary technical point of contact during the implementation phase. * Identify, troubleshoot, and resolve technical issues promptly and effectively. * Escalate complex issues to internal engineering teams while maintaining customer communication. #### **Customer Success Enablement** * Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform. * Provide technical documentation, guides, and recommendations tailored to customer environments. * Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams. #### **Collaboration and Communication** * Bias toward action * Partner with Customer Success Managers to ensure alignment on customer objectives and progress. * The highest attention to detail * Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service. * Work closely with internal teams to improve implementation processes and customer satisfaction. * Maintain accurate and detailed records of customer interactions, issues, and solutions. #### **Technical Skills** * Strong understanding of + HTTP protocol and network traffic analysis in browser + using a REST APIs from code + HTML5, CSS + Web security, typical web vulnerabilities * Knowledge of protocols such as  OIDC, Auth2, and SAML2 * Experience with cloud computing & infrastructure such as + Kubernetes + Helm * Programming experience with Javascript/Typescript and Node.JS a plus ## Apply [Apply on Strivacity]() Canonical job page: