# Customer Success Manager \(Founding Team\) - Company: [Trialkit]() - Location: New Jersey, Illinois, Florida, or Texas - Team: Customer Success - Employment type: Full Time - Posted: March 23, 2026 ## Job description **ABOUT TRIALKIT** TrialKit is an AI-native legal technology platform transforming how attorneys handle digital discovery. Our platform ingests, organizes, and analyzes discovery materials - documents, images, audio, and video - and unlocks insights through natural language search, linked entities, and case-building tools. TrialKit was designed by defense attorneys and is already used by more than 100 law firms across the United States. We’re building the modern platform for litigation teams - and the customer success team that ensures its used to win cases. **ABOUT THE ROLE** The Customer Success Manager will join TrialKit’s early Customer Success team, working directly with the Director of Customer Success. You will own customer relationships post-sale - guiding onboarding, driving adoption, and ensuring long-term success, retention, and expansion. You’ll work closely with attorneys and litigation teams, helping them integrate TrialKit into real case workflows and get meaningful value from the platform. This is a hands-on role - you’ll support discovery workflows, troubleshoot issues, and proactively manage customer health. **WHAT YOU'LL DO** **Customer Lifecycle Management** * Own accounts from onboarding through renewal, ensuring strong adoption and measurable value. * Run regular check-ins and business reviews with customers, tracking usage and engagement. **Revenue Growth & Expansion** * Work closely with Sales and Leadership to identify and execute expansion and cross-sell opportunities, positioning new platform capabilities that deliver additional value. **Discovery Expertise** * Act as the bridge between customers and the Discovery team, ensuring smooth data processing and case workflows. **Product & Technical Engagement / Customer Support** * Become a product expert and lead trainings on best practices for managing discovery within TrialKit. * Respond to customer questions, troubleshoot issues, and escalate when needed. **Cross-Functional Collaboration** * Partner with Sales, Discovery, Product, and Leadership teams to deliver a cohesive customer experience. * Share customer feedback, product requests, and trends with the Product team to inform roadmap priorities. * Help develop scalable customer success playbooks and internal processes. **WHAT WE'RE LOOKING FOR** * 5+ years in Customer Success, Account Management, or Client Services in a SaaS or legal tech * Proven ability managing enterprise or strategic customer accounts * Experience using customer success frameworks including lifecycle management, adoption tracking, and renewal forecasting * Strong analytical skills with the ability to track and interpret customer health metrics and usage data * Excellent communication and relationship management skills * Familiarity with CRM, customer success, and analytics tools **Preferred Qualifications** * Background in legal technology (AI-assisted discovery tools, document analysis, or legal workflow automation) * Experience working with Am Law firms or litigation support teams **WHY JOIN TRIALKIT** * One of the first customer success hires at a fast-growing AI startup, opportunity to shape customer success * Direct exposure to company leadership and strategy * High-impact role working directly with customers and shaping how TrialKit is used in real cases ## Apply [Apply on Trialkit]() Canonical job page: