# Customer Success Manager, RFA - Company: [Stripe]() - Location: Chicago, IL - Team: Global Operations - Salary: $208K – $225K - Posted: September 10, 2026 ## Job description ## **Who we are** ### **About Stripe** Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ## **What you’ll do** ### **Responsibilities** * Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; * Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team; * Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team; * Evangelizing Stripe's customer success stories, as well as its systems and processes; * Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; * Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry. ## **Who you are** ### **Minimum requirements** Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations. Position also requires the following: * 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products; * 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user; * 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment; * 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform; * 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and * 4 years of experience advising clients on their subscription and invoicing requirements. Salary: $208,021 - $225,300/yr This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% telecommuting permitted. 15% domestic travel for visiting users for onsite and business reviews at their offices. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.**IL48** ### **#LI-DNI** ## Apply [Apply on Stripe]() Canonical job page: