# Customer Success Manager - Company: [Subtotal]() - Location: United States - Remote: Yes - Team: Customer Success - Employment type: Full Time - Salary: $90K – $110K - Posted: May 20, 2026 ## Job description ## **Who We Are** Subtotal is a fast-growing, seed-stage B2B software startup helping brands take ownership of the customer experience in their largest channel: retail. We connect shoppers, brands, and retailers through a modern data platform that makes retail purchases visible and actionable. We're early, building fast, and looking for someone who can turn our customer base into a durable engine for retention and growth. ## **What You'll Do** * Lead onboarding calls, guide technical implementation, and get customers to value quickly * Coordinate with AEs to flag risks that could prevent pilot-to-paid conversion * Maintain a high pilot-to-paid conversion rate * Proactively check in on accounts and respond to inbound questions quickly * Identify barriers to adoption and full feature use * Run trainings, Q&A sessions, and recurring check-ins * Build customer education materials—video walkthroughs, user guides, email content * Drive expansion revenue (increase NRR) * Surface feature requests and product gaps to inform our roadmap * Document best practices and build templates for customer engagement across our brand personas * Help iterate on internal processes to reduce friction for customers * Take on additional projects that move the needle ## **Who You Are** * 2-3 years in a customer-facing role at an early-stage B2B SaaS startup * Ability to articulate complex concepts simply, both written and verbal * Knack and passion for process improvement, documentation, and operational efficiency * Comfortable with technical products * Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear * Retail, CPG, or consumer data experience preferred; genuine interest in the space is required ## **What We Offer** * Base salary $90K - $110K * Performance-based variable compensation * Meaningful equity * Fully paid health insurance for you and your family ## Apply [Apply on Subtotal]() Canonical job page: