# Customer Success Manager - Company: [Take2]() - Location: New York - Remote: Yes - Team: Sales & Marketing - Employment type: Full Time - Salary: $100K – $150K - Posted: August 25, 2026 ## Job description # **About Take2:** Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2’s agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding. We work with enterprise healthcare customers, including some of the largest health systems in the USA. # **What you will do:** * Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion * Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill * Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams * Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap * Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership * Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with # **Who you are:** * You have 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts ($100k+ ACV) and carrying renewal or expansion targets * You've worked with healthcare organizations (health systems, hospitals, or healthcare staffing) or in HR tech / talent acquisition software, and can speak credibly to recruiting leaders about their workflows * You've led complex implementations involving multiple stakeholders, integrations, and change management, and you know adoption is won in the field, not in the kickoff deck * You can navigate large, multi-threaded organizations, from a recruiter on the front line to a CHRO in a business review * You are confident working with limited process or infrastructure (and excited to help us build it out as we grow) * You are analytical and rigorous: you track account health, forecast renewals accurately, keep clean CRM records (HubSpot preferred), and use AI tools to work smarter * You are comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do # **Why Take2 AI** * High ownership over revenue and customer relationships * Direct access to founders and influence on customer success strategy * Opportunity to help define how Take2 retains and grows customers as we scale * Mission-driven product that improves hiring outcomes for companies and candidates * Clear growth path into senior CS or leadership roles # **Location & Flexibility** We’re NYC-based and work hybrid (in-office Mon-Thu). We value in-person collaboration but also trust people to manage their time responsibly. # **Compensation & Growth** Competitive salary + meaningful equity. This is a chance to join at a stage where your work meaningfully shapes the product and your career trajectory. ## Apply [Apply on Take2]() Canonical job page: