# Customer Success Manager - Company: [Togal Ai]() - Location: United States - Remote: Yes - Team: Customer Success - Employment type: Full Time - Posted: June 5, 2026 ## Job description We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days. **Key Responsibilities** **Relationship Management** * Build strong relationships with customers, understanding their goals and ensuring they are met through the platform * Conduct regular check-ins to monitor usage and overall satisfaction * Act as the primary point of contact for a portfolio of customers **Customer Support and Success** * Respond to support requests in a timely and professional manner * Troubleshoot issues and coordinate with the product team when necessary * Maintain records of customer interactions and feedback **Retention and Growth** * Monitor usage and identify churn risks early, addressing them with tailored support * Identify upsell and renewal opportunities and collaborate with the sales team to execute them **Customer Support and Success** * Respond to support requests in a timely and professional manner * Troubleshoot issues and coordinate with the product team when necessary * Maintain records of customer interactions and feedback **Collaboration and Feedback** * Provide customer insights to product and engineering teams to help shape product direction * Share trends, wins, and blockers with the broader customer success and sales teams **Qualifications** * Experience in customer success, account management, or a client-facing SaaS role * SaaS experience with a strong acumen for product knowledge * Strong communication and relationship-building skills * Ability to troubleshoot issues and explain technical concepts to non-technical users * Experience working with CRM or customer success platforms * Highly organized and proactive with a customer-first mindset * **Located in CT/MT/PT time zone** **Nice to Have** * Experience in construction tech or working with AEC clients is a plus **What We Offer** * Base salary + Incentive Plan * Health, dental, and vision insurance * Unlimited PTO and remote flexibility * Opportunity to grow your career at a fast-paced AI startup * Collaborative and innovative work environment We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry. *Join us in revolutionizing pre-construction estimating with the power of AI!* ## Apply [Apply on Togal Ai]() Canonical job page: