# Customer Support Representative \(LatAm, Remote\) - Company: [Maple]() - Location: Remote \(LATAM\) - Remote: Yes - Team: GTM - Employment type: Full Time - Salary: $20K – $25K - Posted: February 27, 2026 ## Job description # **Hi 👋 I’m Aidan, founder of Maple.** At [Maple](https://maple.inc), we’re building AI agents that work for restaurants. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice. **But our bigger mission goes deeper:** we’re building **automated ontologies** that model how businesses *actually* operate — their services, workflows, constraints, and language — so our agents can adapt to them instantly. We meet businesses where they are, not where software wants them to be. We have **many customers, strong revenue growth, years of runway, and backing from world-class investors**. I’ll share more once we meet. # **Why This Role Exists** When a business signs with Maple, two things must happen: 1. They must get live quickly. 2. They must feel like we have their back. This role sits at the intersection of onboarding and support. You will: * Guide new customers through setup * Handle live support when issues arise * Think quickly when edge cases happen * Communicate calmly when a restaurant owner has questions * Escalate to engineering clearly and precisely and implement solutions We need someone who: * Thinks on their feet * Enjoys talking to business owners * Can gather context fast * Is comfortable with ambiguity * Takes ownership instead of waiting # **What You’ll Do** ### Onboarding * Run onboarding calls with new customers * Translate business operations into structured AI configurations * Identify gaps or unclear workflows and clarify them live * Ensure customers go live quickly and confidently ### Support * Handle inbound support calls, texts, and emails * Troubleshoot real-time voice agent issues * Think creatively when things don’t follow the script * Gather complete context before escalating to engineering * Own issues end-to-end ### Systems + Feedback * Document cases clearly in Salesforce * Communicate tightly in Slack * Identify recurring friction points * Suggest improvements to tooling, onboarding flow, or documentation # **Who You Are** ### Ownership mentality You think like an operator. You take initiative, care about outcomes, and feel energized by solving real problems. ### Responsiveness You operate with urgency and reliability. When something needs attention, you step in quickly and keep it moving. ### Growth-Minded You enjoy learning, improving, and quickly implementing feedback. # **Job Requirements** * Fluency in English (C1/C2), with strong written and verbal communication skills in both languages * 2–5+ years in customer support, onboarding, or high-touch SaaS roles * Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment * Strong conversational ability (moderately extroverted, not robotic) * Quick thinker — you don’t default to “let me check on that” * Comfortable handling ambiguous or messy situations * Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations * Able to gather context when customers provide incomplete information * Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure ## Bonus if you: * Have worked with SMBs or local businesses * Have experience with Intercom, OpenPhone, Salesforce * Have supported technical products * Thrive in early-stage startup environments ## # **How we work** * **We optimize for leverage.** That means great internal tooling, fast CI/CD, and code that scales across many customer types * **We believe in deep ownership.** Engineers here talk to users, design features, and ship fast * **We value clarity over process.** You’ll spend most of your day building, not waiting on decisions * **We move in person.** We’re a tight-knit team that moves fast and solves problems together # **What we offer** * Competitive salary + meaningful equity * A real product with real usage and growing revenue * Strong In-person culture, fast feedback loops, and zero bureaucracy * A small team that feels like a founding team * Full health, dental, vision, 401k, life insurance, and unlimited PTO * Tools budget, coffee budget, whatever-you-need-to-be-great budget Want to help reimagine how software works for real-world businesses? Let’s talk. ## Apply [Apply on Maple]() Canonical job page: