# Customer Support Specialist - Company: [Steadily]() - Location: Overland Park, KS - Team: CX - Employment type: Full Time - Posted: April 29, 2026 ## Job description **Location:** Overland Park, KS (Kansas City Metro) **Employment Type:** Full-time, In-Office **Department:** CX **Compensation:** $70,000/year + bonus (OTE $75,000) increasing to $82,500 after 18 months Steadily is hiring a **Customer Support Specialist** to join our growing Client Experience team in the **Kansas City metro area**. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience. Every six months as your skills increase, you will receive a $2,500 raise so your compensation will be **$82,500** by 18 months. Once you level up into a Senior role, the floor is even higher. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, **in-office position** based in **Overland Park, KS**. Below is a continuation of the job description, but if you'd like to see a visual overview of a day-in-the-life of, [check this out](https://files.slack.com/files-pri/T0190A7B62J-F0BLD7TUWN6/cx_support_recruiting_one-pager.png). ## As a Customer Support Specialist, you will: * Respond to high volumes of calls and emails from insureds, lenders, and agents * Handle policy servicing requests, including billing inquiries, document requests, and policy changes * Process transactions across multiple carrier systems and maintain accurate records in Salesforce * Manage clerical and administrative tasks related to policy servicing ## What We’re Looking For **Required:** * Experience in a customer-focused role with excellent communication skills * Quick to learn new tools and systems; comfortable navigating multiple platforms * Ability to troubleshoot issues independently until fully resolved * Ability to manage a large workload and thrive under pressure **Preferred (not required):** * 1+ years in a customer service or contact center role ## Compensation & Benefits * **Compensation:** $70,000 per year + bonus, OTE $75,000 (top of market in Kansas City Metro) * **Equity:** Stock options in a fast-growing company * **Time Off:** 3 weeks PTO + 6 federal holidays * **Insurance:** Medical, dental, vision, life, disability, HSA, FSA * **Retirement:** 401(k) * **Perks:** Free snacks, team lunches, collaborative office culture ## Location & Schedule * Office located in **Overland Park, KS (Kansas City Metro area)** * Steadily is building a workplace environment of team members who are passionate and excited to be together in person. This is an in-office position. Our office is in Overland Park, and is key to our fast-paced growth trajectory. ## Why Join Steadily * **Good company.** Our founders have three successful startups under their belt and have recruited a stellar team to match. * **Top compensation**. We pay at the top of the Kansas City market (see comp). * **Growth opportunity**: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions. * **Strong backing**. We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded. * **Culture**: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our [**culture deck**](http://steadily.com/culture) to learn what we’re all about. * **Awards:** We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on [Forbes' 2026 Best Startup Employers list](https://www.forbes.com/lists/americas-best-startup-employers/), and 63rd on the prestigious [Inc 5000 Fastest Growing Companies list](https://www.steadily.com/press/inc-5000). We've also been recognized as one of the [Best Landlord Insurance Companies in 2026 by CNBC](https://www.cnbc.com/select/best-landlord-insurance-companies/), a [Top 2025 Startup in Newsweek](https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025), in [Investopedia's Best Landlord Insurance Companies](https://www.investopedia.com/the-best-landlord-insurance-11705333), and we won [Austin Business Journal's Best Places to Work in 2025](https://www.bizjournals.com/austin/c/best-places-to-work-austin-2025/35046/steadily-is-one-of-austins-best-places-to-work.html). We’re excited to meet you! ## Apply [Apply on Steadily]() Canonical job page: