# Director of People Experience \(Europe\) - Company: [Storyblok]() - Location: Remote - Remote: Yes - Team: People & Organization - Posted: September 9, 2026 ## Job description Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. **WHAT IS IN IT FOR YOU** You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: * Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) * Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding * Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays * Personal development fund for courses, books, conferences, and material * The annual international team-building trip, quarterly and monthly online get-togethers * As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules * An international team that loves to have fun at work and works hard together to accomplish shared goals **JOB SUMMARY** As a **Director of People Experience** at Storyblok, you lead a lean, high-trust team of three - two senior HRBPs and one People Operations Specialist - supporting a fully remote organisation of ~320 people across 40+ countries. From a business partnering perspective, our senior HRBPs own their divisions end-to-end, from executive level to individual contributor. Your role is to enable and support that model: develop and coach the team, act as their senior escalation point on complex ER and high-stakes people situations, and step in as a hands-on Business Partner when needed. Alongside the partnering dimension, you own the operational backbone of the pillar - HR Operations, process improvement and automation, EOR relationships, and HR policy in close collaboration with Legal. You'll be a key member of the People Leadership Team, partnering closely with the VP of People & Organisation, the Director of Talent & Total Rewards, and the Director of Talent Management & Development. **ESSENTIAL JOB FUNCTIONS** ### **Team Leadership & HRBP Development** * Lead, manage and develop a team of three - two Senior HRBPs and one People Operations Specialist - across multiple time zones and geographies * Define and maintain the HRBP operating model, ways of working, and quality standards - ensuring both HRBPs operate with consistency, proactivity, and full end-to-end division ownership * Coach and develop the HRBPs to build their business partnering capability, their confidence in complex situations, and their ability to operate autonomously at Senior Leadership level within their divisions * Act as backup Business Partner for either division when HRBPs are unavailable, on leave, or facing a particularly complex or sensitive situation * Set clear expectations, provide regular feedback, and create development plans for each team member * Foster a team culture of curiosity, operational excellence, and continuous improvement ### **HR Operations** * Own the HR Operations function - ensuring the employee lifecycle (onboarding, offboarding, employee changes, parental leave, contract amendments) is delivered in a scalable, compliant, and high-quality way globally * Oversee the People Operations Specialist and ensure Tier 1 queries, employee events, and process documentation are handled to a high standard * Define and monitor HR Ops SLAs, and track operational health metrics - including process compliance, HRIS accuracy, and employee lifecycle quality * Lead quarterly process audits across onboarding, offboarding, HRIS data, SOC2 and ISO requirements * Act as primary point of contact for cross-divisional collaboration with Payroll, Tech Ops, Finance, and Legal on operational HR matters ### **Process Improvement & Automation** * Own the People Ops process improvement roadmap - identifying and streamlining manual, inefficient, or duplicated workflows across the employee lifecycle * Partner with HR Infrastructure team to identify and implement automation opportunities in onboarding, offboarding, employee changes, and HR Ops workflows * Translate operational challenges into requirements for workflow automation and AI-enabled processes - ensuring automation enhances the employee experience without removing necessary human judgment * Maintain and evolve process documentation across the People Experience team (Notion pages, SOPs, playbooks) ### **HR Policy (in collaboration with Legal)** * Own the drafting, operationalizing, and maintenance of HR policies across the organisation * Work in close collaboration with Legal (ESG & Compliance Manager) to ensure policies are legally sound, up to date with relevant legislation, and aligned with the agreed People-Legal scope boundary * Ensure HR policies are accessible, clearly communicated, and embedded into day-to-day people processes * Partner with Legal when legislation changes (EU directives, local employment law updates) to update HR policies and processes accordingly * Bring org-wide HR policies to the VP of People & Organisation and Legal for joint review and approval before rollout ### **EOR & Employment Operations** * Own and manage relationships with Employers of Record (EORs) - ensuring compliant, cost-effective, and high-quality employment operations across 40+ countries * Ensure employment documentation, contracts, and contractual relationship records are maintained accurately and in line with local labor law requirements * Oversee the execution of employee events within EOR frameworks - onboarding, offboarding, changes - in close partnership with the People Ops Specialist * Stay current on global employment law changes that affect EOR operations, and proactively flag risks or updates to the VP of People and Legal ### **Employee Relations** * Provide senior oversight and direction on complex, sensitive, or high-risk employee relations matters raised by HRBPs * Escalate to the VP of People & Organisation where litigation risk, senior leader involvement, or cross-border complexity requires VP-level intervention * Partner with Legal on ER cases involving terminations for infringement, following agreed escalation paths and SOPs owned by Legal * Ensure HRBPs are equipped to handle ER cases within their divisions, with clear escalation guidance and coaching from the Director ### **People Leadership Team Collaboration** * Represent People Experience in People Leadership Team (PLT) syncs and contribute to shared People & Org priorities * Collaborate with the Director of Talent & Total Rewards to ensure a seamless employee experience - from offer to onboarding, and through any compensation or role changes * Partner with the Director of Talent Management & Development to ensure cyclical HR processes (performance, promotions, development) are well-executed within divisions * Lead or contribute to global People projects with company-wide impact, as agreed with the VP of People & Organisation **EDUCATION AND EXPERIENCE** * 8–12+ years of progressive HR experience, with a track record in both HR Operations and HR Business Partnering * Proven experience leading and developing small, high-performing HR teams in a fast-paced, remote-first environment * Strong operational grounding - you understand how to design, document, and improve HR processes at scale * Experience managing EOR relationships and navigating multi-country employment compliance * Comfortable owning HR policy drafting and working in close partnership with Legal to ensure compliance * Experience working with HRIS platforms (BambooHR, HiBob, or similar) and driving automation or workflow improvements in collaboration with HR Systems teams * Strong coaching orientation — focused on developing people's capability and confidence * Excellent communication and stakeholder management skills - you can operate across all levels with credibility and clarity * Comfortable operating in a lean, fast-moving environment * Familiarity with EU labor law, global employment compliance, and cross-border HR operations is a strong plus * Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking. **MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS** Remote (home) work opportunity or funded by Storyblok co-working space **GENERAL TERMS** *Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. *You can find more information about our privacy policy**[here](https://www.storyblok.com/legal/applicants-privacy-policy)**.** All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain ([storyblok.com](http://storyblok.com/)). *Here is a sneak peek of**[Storyblok’s Visual Editor](https://www.youtube.com/watch?v=yxinDgI-WVU)* *If you need an accommodation for any part of the application process, please email [talent.acquisition@storyblok.com](mailto:talent.acquisition@storyblok.com)* ## Apply [Apply on Storyblok]() Canonical job page: