# Director of Property Operations - Company: [Strategichr]() - Location: Cincinnati, Ohio - Team: Real Estate / Property Management - Posted: September 10, 2026 ## Job description ## **Job Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OH** ## **Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we’d love to connect.** ES Properties is seeking a **Director of Property Operations** to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion. **Key Responsibilities:** **Property & Portfolio Operations** * Lead day-to-day operations for a growing residential property portfolio. * Ensure properties are well maintained, efficient, and aligned with company standards. * Oversee resident communications, escalated concerns, and issue resolution. * Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers. * Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth. **Financial Management** * Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits. * Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning. * Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency. **Maintenance & Vendor Management** * Oversee maintenance operations and support ongoing team development. * Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures. * Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution. **Leadership, Accountability & Process Improvement** * Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions. * Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments. * Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth. * Drive continuous improvement initiatives that support growth and scalability. * Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence. **Asset Management & Reporting** * Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards. * Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership. * Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value. **Qualifications:** * 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams. * Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking. * Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination. * Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills. * Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service. * EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable. **Why Join ES Properties?** * Make a significant impact within a growing organization. * Help shape the systems, processes, and structure needed for continued expansion. * Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management. * Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service. * Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities. **BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.** Apply online today! Employer is EOE/M/F/D/V. No third‑party candidates please.  #ZR ## Apply [Apply on Strategichr]() Canonical job page: