# End User Support / Systems Administrator - Company: [C3el]() - Location: Scott AFB, IL - Team: Information Technology - Posted: September 10, 2026 ## Job description ### \*\*CONTINGENT UPON CONTRACT AWARD\*\* ## Overview: **Job Title:** End User Support / Systems Administrator **Security Clearance:** Secret (or higher) **Location**: Scott AFB, IL ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation. **Primary Responsibilities:** * Provide IT equipment support for new-user workstations and relocation moves within Building 3600. * Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality. * Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required. * Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk. * Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure. * Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets. * Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries. * Assist with timely user support, move requests, and configuration changes while maintaining required response standards. ## Required Qualifications: * U.S. Citizenship. * Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment. * Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting. * Experience with trouble-ticket systems and escalation processes. * Ability to meet applicable DISA personnel security and network-access requirements. ## Preferred Qualifications: * DoD or federal desktop/end-user support experience. * Experience supporting users in a high-tempo mission or contracting environment. * Basic familiarity with switches, structured cabling, and enterprise network troubleshooting. * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. ## Education / Experience: * High school diploma and at least 2 years of relevant experience. ## Apply [Apply on C3el]() Canonical job page: