# Founding Operations - Company: [Clera]() - Location: München - Team: Engineering - Employment type: Full Time - Salary: €70K – €110K - Posted: September 10, 2026 ## Job description ### About the Role This is the first dedicated Operations and Customer Growth hire at a small, fast-moving AI enterprise content platform, working directly with the founders. You will own the onboarding and growth of an existing portfolio of 40+ B2B clients while building the scalable operating system that supports thousands of clients in the future. This role is central to how the company grows. ### What You'll Do * Onboard and manage relationships with B2B clients, acting as the primary point of contact for customer success and account health. * Build playbooks, processes, and frameworks from scratch to support client onboarding, retention, and expansion. * Define and track ROI metrics and customer health indicators to proactively identify risks and opportunities. * Explain AI workflows clearly and credibly to both technical and non-technical stakeholders. * Collaborate closely with the founders on go-to-market strategy, operations, and product feedback loops. * Help scale the customer operations function as the client base grows significantly. ### What We're Looking For * Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations. * Demonstrated experience owning B2B customer relationships in a high-ownership, client-facing role. * Proven ability to build structure from scratch, whether a process, playbook, or team framework. * Strong analytical and project management skills, with a track record of delivering complex, multi-stakeholder projects. * Comfortable translating technical AI concepts for non-technical audiences. * Fluent in both German and English, written and spoken, as the customer base is primarily German-speaking. * Background in service or hospitality industries is a plus. * Experience defining customer health or ROI frameworks, or enough product sense to diagnose issues and write clear engineering tickets, is a plus. ### Compensation & Benefits * **Base salary:** EUR 70,000 to 110,000 annually, depending on profile. * **Equity:** 0.25% to 0.75% VSOP, depending on profile strength. * **Visa sponsorship:** Not available. ### Location On-site in Munich, Bavaria, Germany. ## Apply [Apply on Clera]() Canonical job page: