# Head of Global and Strategic Accounts - APAC - Company: [Anchanto]() - Location: Malaysia - Team: Account Management - Posted: December 22, 2025 ## Job description ## **Job Title: Head of Global and Strategic Accounts (SA)** **Location:** Malaysia or Singapore **Reports to: Chief Revenue Officer (CRO), APAC** **About the Role** We are seeking a highly driven and commercially astute leader to manage a team of Global & Strategic Account Managers (GSAs). This role will oversee a portfolio of Anchanto’s largest and most strategic Fortune 500 clients across APAC. You will lead a team of four GSAs, ensuring strong commercial outcomes, strategic account growth, and exceptional customer experience. The ideal candidate brings deep experience in eCommerce, logistics, SaaS account management, and enterprise-level stakeholder engagement, along with proven success in leading high-performing account teams. This is a quota-carrying leadership role with annual team revenue targets and eligibility for performance-based incentives. **Key Responsibilities** 1. **Leadership & Team Management** * Lead, mentor, and develop a team of four Global Strategic Account Managers, ensuring consistent performance, capability growth, and target achievement. * Set clear goals, monitor progress, and provide regular feedback, coaching, and performance reviews. * Drive operational discipline across the team — forecasting accuracy, CRM hygiene, quarterly account plans, and pipeline management. * Foster a collaborative, high-ownership culture focused on accountability and results. 1. Hands-on Key customer Management * Be responsible and accountable for Anchanto Top Segment by managing the customer, relationship, commercials directly * Lead personally and through delegation the strategic revies, account plans, commercials renewals and upsells of Anchantos top2% revenue * Manage this along with the top 80% of revenue from our top 20% customers 1. **Strategic Account Growth (Top 5% Global & Strategic Accounts)** * Oversee the commercial growth of a portfolio worth USD 10–15 million, managed collectively by your GSA team. * Guide GSAs in building Yearly & Quarterly Account Plans with defined revenue objectives, risk planning, and expansion strategies. * Support the team in renewal negotiations, upsell/cross-sell motions (products, modules, features, services) and enterprise-grade commercial proposals. * Ensure alignment of account strategies with the CRO, Country Head, and overall business priorities. 1. **Executive Customer Engagement** * Strengthen C-suite and Director-level relationships across strategic accounts in partnership with the GSAs. * Participate in and/or lead high-impact Quarterly Business Reviews (QBRs) with key clients. * Intervene in critical situations to ensure customer confidence, influence expansion opportunities, and maintain strong executive alignment. * Act as an escalation point for complex commercial or operational issues. 1. **Operational Excellence & Delivery Oversight** * Partner with Customer Support, Delivery, Product, and Operations teams to ensure seamless handovers, stable performance, and high customer satisfaction. * Monitor account health metrics across the team — adoption, usage trends, NPS, renewals, and churn risks — ensuring proactive mitigation plans. * Oversee revenue hygiene including invoicing, collection follow-ups, renewal timelines, and contract compliance. * Ensure escalations are resolved with urgency, clarity, and cross-functional alignment. **Qualifications & Experience** * 10–15 years of total experience in enterprise account management, customer success, or B2B SaaS commercial roles, preferably within eCommerce, logistics, supply chain, or related tech domains. * Minimum 3–5 years of experience managing an account management or customer success team. * **Must have strong experience managing large enterprise accounts and global brands — including customers like L’Oréal — with proven success driving strategic growth and complex stakeholder engagement.** * Proven success in handling large global accounts, influencing CxO stakeholders, and leading multi-million-dollar books of business. * Strong commercial acumen with experience in renewals, enterprise pricing, negotiations, and strategic planning. * Excellent leadership, communication, and stakeholder management abilities. * Based in Malaysia or Singapore, with willingness to travel for client engagements across APAC. ## ## Apply [Apply on Anchanto]() Canonical job page: