# Head of Implementations - Company: [Campfire]() - Location: San Francisco - Team: Implementation & Customer Success - Employment type: Full Time - Salary: $220K – $300K - Posted: June 9, 2026 ## Job description ## About Campfire Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. ## The Role We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success. ## What You'll Own **Team Leadership** * Hire, develop, and retain a team of Implementation Managers across a range of experience levels * Set performance standards, run structured 1:1s, and create clear career paths within the implementation function * Build a culture of accountability and continuous improvement on your team **Implementation Excellence** * Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success * Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale * Drive down time-to-value without sacrificing quality or customer experience **Cross-Functional Collaboration** * Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close * Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap * Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention **Metrics & Operations** * Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization * Identify bottlenecks, iterate on process, and report on implementation health to leadership ## What We're Looking For **Required** * 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role * Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent * Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration * Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire * Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned * Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams **Preferred** * CPA or equivalent accounting credential * Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience * Experience building or scaling an implementation function in a high-growth startup environment * Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting ## What Success Looks Like in Year One * Your team consistently delivers implementations on time and customers go live with confidence in Campfire * You've documented the playbook and created training materials that make it easy to onboard new IMs * You've reduced average time-to-live without increasing post-launch support burden * You're a trusted partner to Product — your field insights are actively shaping the roadmap * Customers who graduate from implementation are set up for long-term success *This position is based in San Francisco, CA and is an in-office role.* ## Apply [Apply on Campfire]() Canonical job page: