# In-Bound Call Center Representative - Company: [Ironmountainsolutions]() - Location: Franklin, Florida - Team: Maritime & DHS Support Services - Salary: $16 / hour - Posted: January 9, 2026 ## Job description **Inbound Call Center Representative** Work Location:  **Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.** Schedule:           Full Time Relocation:          N/A Salary:                 $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.  **Job Responsibilities:** * Answer and manage incoming calls and online tips from the public * Gather, clarify, and document information related to alleged criminal or suspicious activity * Review and assess tips to determine relevance and appropriate action * Conduct basic research using government, law enforcement, and open-source systems * Accurately document calls, tips, and findings in government systems * Prepare and route reports to the appropriate field offices or agencies * Escalate urgent or actionable information to designated personnel as needed * Follow established procedures, policies, and data privacy requirements * Provide professional, courteous customer service **Education and Experience Requirements:** * 3+ years of experience in a call center * Associate’s degree required * Experience resolving complex stakeholder or customer issues * Proven ability to manage multiple tasks in a high-volume environment * Strong multitasking skills, including simultaneous data entry, research, and communication * Comfortable working with diverse stakeholders across varying professional backgrounds * Strong analytical, research, and problem-solving skills * Ability to work independently with minimal supervision * Excellent verbal and written communication skills * Active listening skills and sound judgment in complex situations * Experience supporting or training new customer service representatives * Ability to generate ad-hoc reports using internal systems * Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office ## Apply [Apply on Ironmountainsolutions]() Canonical job page: