# In-Bound Call Center Representative - Company: [Ironmountainsolutions]() - Location: Tysons, VA - Team: Maritime & DHS Support Services - Posted: December 29, 2025 ## Job description In-Bound Call Center Representative Work Location:          Tysons Corner, VA Schedule:                  Full Time; **fully remote**  Relocation:                N/A **Note:** This position requires a **Public Trust Clearance.** Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information. **Job Responsibilities:** * Ability to operate in a high-volume metrics driven call center environment * Ability to be flexible with work schedule to support the Call Center’s needs during operating hours * Ability to multitask and research information on multiple databases at the same time * Ability to enter data and talk to stakeholders at the same time * Ability to conceptualize scenarios and communicate it effectively to stakeholders * Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources * Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) * Ability to listen actively to sensitive information * Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment * Ability to analyze multifaceted issues relating to the SEVIS system * Ability to provide support to international stakeholders and academic institutions * Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite **Education and Experience Requirements:** * Education: High school diploma required. * Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment. * Certification: HDI Certification is highly preferred but not required. Insight Technology Solutions is an Equal Opportunity Employer ## Apply [Apply on Ironmountainsolutions]() Canonical job page: