# Inbound Operations Coordinator - Company: [Takealotcom]() - Location: Cape Town - Team: TFS - Posted: July 2, 2026 ## Job description **Join Our Mission at Takealot Fulfilment Solutions | We Are TFS** Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. **Who We're Looking For:** Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. **This position reports to the Inbound Division Lead** **Purpose of the role**: To provide comprehensive administrative and operational support for delivery operations, ensuring 99% on-time, in-full customer deliveries through effective route optimization, real-time monitoring, and meticulous data management. This role focuses on maintaining operational excellence by tracking key performance indicators, managing costs and compliance, and providing accurate reporting to support decision-making while ensuring all administrative processes meet company standards and quality requirements. **Your responsibilities can include:** * Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures. * Supporting the customer service & buying teams in resolving: * Customer order queries; * Complaints and associated resolution, including root cause analysis; * Supplier delivery issues & queries. * Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders. * Management of all assigned Inbound queries * Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date. * Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders. * Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time. * Communicate and manage relationships with LSP, suppliers, and vendors regarding shipment status, providing timely updates to internal teams. * Verification of International shipping documentation * Coordinating and tracking shipments from multiple points of origin to final destinations. * Managing International Supplier non-conformance **Qualifications and experience:** * Matric * Relevant tertiary qualifications a plus * At least 1 year relevant industry experience * Competency in MS Office packages * Relevant tertiary qualifications a plus **Attributes required :** * Solutions-oriented, can-do attitude; self-motivated * Strong organizational & prioritization skills * Attention to detail * Excellent communication skills, both written and spoken * Ability to interact with internal & external stakeholders at all levels. * Comfortable with change and an excellent team player * Comfortable with learning and adapting to new systems **Why Join TFS:** * **Purpose-driven impact**: Transform lives through logistics innovation * **Advanced technology:** Work with cutting-edge systems in a fast-paced environment * **Career growth:** Thrive in an agile space that champions continuous improvement * **Inclusive culture**: Your unique perspective drives extraordinary results At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. **More than just a job, we offer:** A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. *Takealot Fulfilment Solutions (TFS)* *is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.* ## Apply [Apply on Takealotcom]() Canonical job page: