# Intake Coordinator - Company: [Conduit Health]() - Location: Sunrise, Florida - Team: Growth - Employment type: Full Time - Posted: June 23, 2026 ## Job description # **About Conduit Health** Conduit Health is transforming one of the most outdated corners of post-acute care —getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks — while we handle every step behind the scenes. # **The Role** As an Intake Coordinator, you'll be on the front lines of getting patients the equipment they need. You'll own the new order intake process end-to-end — pulling orders from provider portals, entering them accurately into our system, running insurance coverage checks, and moving orders through the queue so nothing falls through the cracks. This is a detail-oriented, process-driven role that requires both speed and accuracy. You'll work closely with our Patient Experience and Clinical Operations teams, and you'll be one of the first people to touch a patient's order — which means your work directly impacts their care. This role is based full-time at Conduit's Florida storefront location. Standard hours are Monday through Friday, 9:00 AM – 5:00 PM local time. Our Florida office is at the center of our intake operations, and this role is core to making that work. # **What You'll Do** * Order Processing + Monitor and retrieve new orders from provider and referral portals or e-mails on a daily basis + Enter orders accurately into Conduit's order management system, ensuring all required fields and documentation are complete + Run insurance eligibility and coverage checks for incoming orders, identifying any issues or prior authorization requirements upfront + Verify patient demographics, insurance information, and prescriptions against source documents + Triage and prioritize the order queue, escalating urgent or complex cases to the appropriate team member + Follow up on missing or incomplete documentation needed to process orders + Coordinate with clinical and patient experience teams to ensure a smooth handoff after intake is complete + Maintain accurate records in our systems and flag any data discrepancies + Support compliance with HIPAA requirements and internal data handling protocols throughout the intake process + Contribute to process improvement efforts as we continue to build and refine our intake workflows * Office Oversight: + Welcoming patients who visit the storefront in person - volume is low, but when patients do come in, you're the face of Conduit; you'll greet them warmly, understand their needs, and connect them with the right team member to help + Maintaining a professional, compliant storefront presence during business hours in accordance with DME supplier standards + Serving as the first point of contact in the event of an in-person regulatory audit + Ensuring the physical office environment remains organized and professional # **What We're Looking For** * Must have + Experience in a healthcare or insurance-related setting — medical billing, prior authorization, insurance verification, front desk at a provider office, or similar + Comfort navigating insurance eligibility checks — you understand the basics of how coverage works and can learn DME-specific rules on the job + Strong attention to detail: you catch errors before they become problems + Comfort working across multiple portals and systems simultaneously — you're a multi-tasker who stays organized under volume + Clear, professional written communication for internal coordination and follow-up + Ability to work on-site at our Florida office Monday–Friday, 9 AM–5 PM; this is a non-negotiable requirement of the role + Composure and professionalism when representing Conduit in person — whether with a patient who walks in or an auditor who shows up unannounced + Comfort in a patient-facing setting; you're warm, clear, and calm even when someone comes in frustrated or confused about their order * Nice to have: + Prior DME intake experience or familiarity with HCPCS codes and DME requirements + Experience with Medicare, Medicaid, and/or commercial insurance coverage rules + Prior authorization experience — either submitting PAs or understanding when they're required + Familiarity with Intercom, HubSpot, or other CRM/support tooling + Experience in a high-growth startup or tech-enabled healthcare environment ## Apply [Apply on Conduit Health]() Canonical job page: