# IT Desktop Admin \(Manufacturing IT & End User Support\) - Company: [Rocketems]() - Location: Carson City, NV - Team: IT & Cyber - Salary: $80K – $90K - Posted: August 25, 2026 ## Job description # IT Desktop Administrator **Manufacturing IT & End-User Support** **Reports to:** Senior IT Support Manager **Location:** 100% Onsite ## Position Summary We are seeking a hands-on **IT Desktop Administrator** to provide onsite technical support across office, manufacturing, and production environments. This role supports Windows endpoints, Microsoft cloud services, printers, IoT devices, IP cameras, network connectivity, and manufacturing production systems within a fast-paced SMT/PCBA manufacturing operation. This is a high-urgency, execution-focused support role. The ideal candidate is comfortable working directly with users, equipment, production systems, and infrastructure to quickly troubleshoot and resolve issues. This is not a ticket-routing role; it is a hands-on position focused on rapid issue resolution, production uptime, and strong onsite support. ## Key Responsibilities ### End-User & Endpoint Support * Provide hands-on support for Windows 10/11 laptops, desktops, peripherals, and mobile devices. * Perform hardware builds, imaging, deployment, break/fix support, and device replacements. * Troubleshoot Windows OS issues, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, and remote access tools. * Support endpoint provisioning and device lifecycle management using Microsoft Intune, Entra ID, and Active Directory. * Assist with onboarding and offboarding, including account setup, device preparation, and access changes. ### Manufacturing & Production Systems Support * Provide direct onsite IT support for SMT/PCBA manufacturing environments. * Support production systems, workstations, and equipment interfaces, including AXI, ViTrox, PLR workstations, V-One platforms, and related systems. * Troubleshoot machine-to-PC communication, software connectivity, system integrations, and production line issues. * Support production line setup, equipment onboarding, system upgrades, and operational readiness. * Work closely with engineering, operations, vendors, and IT teams to resolve production-impacting issues. * Prioritize restoration of production systems to minimize downtime. ### IoT, IP Camera & Facility Technology Support * Maintain and troubleshoot IoT devices across manufacturing and facility environments. * Support IP camera systems, video streaming, surveillance infrastructure, and related network connectivity. * Troubleshoot device failures, streaming issues, connectivity problems, and network integration issues. * Coordinate with vendors and internal teams to improve device reliability and uptime. ### Printer, Label Printer & Peripheral Support * Support network printers, local printers, label printers, and production printing systems. * Resolve print queue, driver, connectivity, configuration, and device issues. * Coordinate vendor repairs and maintenance when needed. ### Network Infrastructure & Cabling * Provide onsite support for LAN connectivity, IP addressing, DNS, DHCP, switching, and physical network issues. * Perform basic network cabling tasks, including Ethernet cable installation, tracing, termination, replacement, and patching. * Troubleshoot patch panel, switch port, printer, IoT, endpoint, and production connectivity issues. * Support IT and OT segmented network environments. * Escalate complex infrastructure issues to network engineers while assisting with onsite troubleshooting. ### Endpoint Automation & Systems Collaboration * Collaborate with endpoint automation and infrastructure teams to test, validate, and deploy endpoint solutions. * Support rollout and validation of Intune policies, Windows updates, patches, application deployments, and configuration changes. * Provide hands-on field feedback to improve endpoint stability, user experience, and deployment success. ### Incident & Service Management * Own IT tickets in FreshService from intake through resolution. * Prioritize incidents based on user, business, and production impact. * Communicate clearly and promptly with users, stakeholders, and IT leadership. * Perform root cause analysis for recurring or high-impact issues. * Focus on rapid resolution first, with documentation completed after the issue is resolved. ### Systems Administration & Compliance * Maintain Active Directory and Entra ID user and device records. * Manage endpoint compliance, configuration, and device health using Microsoft Intune. * Support Windows patching, updates, asset tracking, and endpoint standards. * Follow endpoint security, access control, patch compliance, and device hardening requirements. * Report and escalate suspicious activity or potential security incidents. ### Documentation & Continuous Improvement * Maintain SOPs, troubleshooting guides, and support documentation. * Document recurring issues and resolutions. * Identify opportunities to reduce downtime, improve reliability, and streamline support processes. * Contribute to continuous improvement across IT support, manufacturing systems, and endpoint operations. ## Required Qualifications * 5–7 years of hands-on IT support experience in technical support, desktop support, systems support, or related roles. * Strong experience supporting Windows 10/11 environments. * Hands-on experience with: + Microsoft Intune + Active Directory + Entra ID + Microsoft 365 + Outlook, Teams, SharePoint, and OneDrive * Experience with hardware builds, imaging, deployment, troubleshooting, and break/fix support. * Experience supporting network and local printers, including production or label printing systems. * Experience troubleshooting IoT devices, IP cameras, or similar connected devices. * Hands-on experience with network cabling and physical connectivity troubleshooting. * Strong understanding of networking fundamentals, including DNS, DHCP, IP addressing, LAN connectivity, and switching. * Experience using ITSM tools such as FreshService or similar platforms. * Comfortable working onsite daily in office and manufacturing environments. * Strong troubleshooting skills with a sense of urgency and ownership. ## Preferred Qualifications * Experience supporting SMT, PCBA, electronics manufacturing, or industrial production environments. * Experience supporting manufacturing production systems, test equipment, or machine-connected workstations. * Exposure to IT/OT environments or segmented manufacturing networks. * Basic scripting experience using PowerShell, batch scripting, or similar tools. * Advanced Intune experience, including Autopilot, compliance policies, configuration profiles, and application deployment. * Experience working with endpoint automation, imaging, or infrastructure teams. * Understanding of cybersecurity practices in manufacturing environments. ## Critical Success Factors * Strong onsite presence and responsiveness. * Ability to troubleshoot hands-on and resolve issues without unnecessary escalation. * High ownership of issues from intake through resolution. * Ability to support users, production teams, equipment, and infrastructure in a fast-paced environment. * Strong communication under pressure. * Production-aware mindset with a focus on uptime and operational continuity. * Reliable follow-through, accountability, and urgency. * Ability to build trust with users, operations, engineering, vendors, and IT teams. ## Work Environment * 100% onsite role supporting office, manufacturing floor, and production environments. * Frequent interaction with users, production equipment, IoT devices, printers, and infrastructure. * Fast-paced environment where downtime can directly impact operations. * Moderate physical activity required, including working around production areas and performing cabling-related tasks. * Occasional off-hours support, maintenance windows, or on-call support may be required. ## Ideal Candidate Profile The ideal candidate is a hands-on IT professional who takes ownership, moves quickly, and is comfortable troubleshooting directly at the source of the problem. This person is technically strong, production-focused, calm under pressure, and able to support both office users and manufacturing systems with urgency and accountability. Pay Range $80,000—$90,000 USD **ITAR/EAR Compliance:** Due to the nature of the work performed at Rocket EMS, this position may require access to export-controlled technical data or technology. The successful candidate must be eligible to access such information under applicable U.S. export-control laws or be eligible for any required government authorization. Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law. #zr ## Apply [Apply on Rocketems]() Canonical job page: