# IT Support Engineer - Company: [Arcanaanalytics]() - Location: Coimbatore, Hybrid - Team: Engineering - Posted: September 26, 2025 ## Job description We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale. **Key Responsibilities** * Provide on-site and remote IT support via walk-ups, tickets, and chat. * Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems. * Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools. * Install, configure, and maintain software, hardware, and network devices. * Manage IT assets, including procurement, deployment, lifecycle tracking, and audits. * Monitor and respond to security alerts, ensuring compliance with security best practices. * Provide IT support for meeting room technology, conferencing tools, and A/V systems. * Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points). * Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices. * Develop and maintain IT documentation, knowledge base articles, and SOPs. * Partner with Operations and other stakeholders on IT and infrastructure projects. * Contribute to process improvements and optimization of IT support tools and workflows. **Requirements** * Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. * 4-6 years of IT support or system administration experience. * Strong knowledge of macOS and Windows environments. * Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne). * Familiarity with asset management, IT procurement, and lifecycle management. * Strong troubleshooting, communication, and documentation skills. * Security-first mindset with experience handling security alerts and vulnerabilities. **Nice to Have** * Industry certifications such as CompTIA A+, Network+, Security+, or equivalent. * Experience with PAM solutions, system vulnerability management tools, or advanced networking. * Prior experience in a fast-paced startup environment. * Ability to conduct IT training sessions and employee security awareness programs. ## Apply [Apply on Arcanaanalytics]() Canonical job page: