# IT Support Engineer \(MacOS\) - Company: [Devsavant]() - Location: LATAM - Team: DS - Employment type: Full Time - Posted: August 11, 2026 ## Job description **About DevSavant** At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. **Roles & Responsibilities :** * Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction * Provide in-depth remote technical support * Create Knowledge Base documents for problem resolutions * Troubleshoot hardware and software issues, including hardware repair & warranty replacement * Assist in the testing, configuration, and deployment of new workstations, peripherals, and software * Maintain accurate inventory of all hardware through asset management tools * Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices * Manage our Macs and Apple devices via Jamf Pro * Other duties as assigned **Requirements :** * 3+ years of experience supporting Apple hardware and software (macOS and iOS) * Ability to clearly and accurately document processes * Ability to provide outstanding customer service * Excellent verbal and written communication skills (US English) * Excellent troubleshooting, technical, and problem-solving skills * Excellent research and documentation skills specific to step-by-step procedures * Extremely well organized, detail-oriented, a strong sense of personal ownership, self-motivated and adaptable * Excellent interpersonal skills; able to work collaboratively in a team environment * Extraordinary problem-solving and critical thinking skills that allow you to work in an efficient manner * Working knowledge of troubleshooting basic network (TCP/IP, DHCP, DNS), software, printing problems * Experience managing tasks via a ticketing system * Experience with mobile device management (Jamf, Airwatch, etc.) * Ability to lift 25 pounds to move equipment or position it on a shelf 5 feet high **Qualities we're looking for :** * A GTD attitude. Identify next actions, communicate intent, and execute. We're a fast-paced team, and this role covers a wide area, so a results-driven mentality is critical. * Ownership thinking. Have the ability to take ownership and make decisions. Passion and self-motivation are key. We don't micromanage, you'll be expected to own and deliver. * The desire to build something great and bring technical solutions to people to solve their problems. ## Apply [Apply on Devsavant]() Canonical job page: