# IT support technician - Company: [Stickermule]() - Location: Albany, NY - Team: Administration - Employment type: Full Time - Salary: $26 – $28 / hour - Posted: July 13, 2026 ## Job description **About Sticker Mule** Sticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a  globally distributed team who cares deeply about delivering a great customer experience at the highest standards. Our team operates from 17 countries, and we're always looking for more exceptional team members. [**See more about our teams here**](https://www.stickermule.com/about) **Job description** The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs, servers, networking equipment, and computer-driven manufacturing equipment. **Work performed** 1. Performs setup of new hire user accounts and deactivations. 2. Provides end-user support onsite for remote employees. 3. Installs, troubleshoots and maintains new IT equipment, including Mac/PC/Chromebook devices and peripheral devices related to factory infrastructure. 4. Records, updates, and escalates requests using the Asana task system. 5. Assists with the installation and maintenance of computer-driven manufacturing equipment. 6. Other duties as requested to support our manufacturing and remote departments. **Requirements** 1. Associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) in information systems or equivalent work background. 2. 1-3 Years of IT experience. 3. Strong understanding of computer support methodologies and troubleshooting. 4. Strong experience with VMWare, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products. 5. Solid understanding of TCP/IP, DNS, DHCP, Wired and Wireless networking. 6. Experience with Google Workspace and supporting SaaS-based software applications. 7. Experience with computer-driven manufacturing equipment **Compensation** 1. $25.75-$27.50 based on experience 2. 401k plan with 4% employer match 3. Health & dental insurance 4. Four weeks paid vacation 5. Signing bonus ## Apply [Apply on Stickermule]() Canonical job page: