# Junior Cloud Operations and Customer Support Engineer - Company: [D2consulting]() - Location: Springfield, VA - Team: D2 - Posted: August 19, 2026 ## Job description **\*\*ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED\*\*** As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO. **Job Description:** In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support. **Key Responsibilities:** * Proactively manage and maintain cloud infrastructure, ensuring high availability and performance * Respond to and resolve customer issues, providing top-tier technical support and customer service * Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment * Monitor applications to identify and address performance or availability issues * Continuously assess application infrastructure for scalability and performance improvements. * Develop and maintain detailed documentation for application support procedures. **What You'll Need** **Education and Experience:** * Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience * 2+ years of experience in IT, with a strong focus on cloud operations and customer support **Required Skills**: * Proficiency in AWS cloud services and infrastructure management * Exceptional troubleshooting and problem-solving abilities * Experience delivering customer-focused technical support * Knowledge of Linux distributions (e.g., RedHat, CentOS). * Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus). * Excellent communication and teamwork skills. **Additional Information** * All your information will be kept confidential according to EEO guidelines. * Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. * Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! *D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.* ## Apply [Apply on D2consulting]() Canonical job page: