# Level 3 MSP Engineer - Company: [Distantjob]() - Location: Remote - Remote: Yes - Posted: July 3, 2025 ## Job description We're on the hunt for a Level 3 Support Engineer! Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.  This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. **What will your responsibilities be?** * Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions * Lead technical projects including SharePoint migrations, Intune deployments, and security implementations * Resolve escalated technical issues with systematic troubleshooting approaches * Create comprehensive documentation and communicate effectively with clients at all technical levels * Participate in project planning, scope management, and timeline development **What skills will you need?** * MSP Background Experience supporting multiple clients simultaneously, preferable in a managed service provider setting Proficiency in time tracking and project estimation * Microsoft 365 Core Expertise SharePoint Online: Template deployment and Teams integration Intune/Autopilot: Device management and policy configuration PowerShell: Regular scripting for automation and troubleshooting Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection Security: Microsoft Defender and Purview experience preferred Compliance: M365 tenant hardening and security best practices * Communication & Collaboration Exceptional English communication skills (verbal, written, documentation) Experience with ticketing systems and professional client interaction **Preferred Additional Skills** * Security services: vulnerability scanning, DLP, zero trust principles * Virtualization: Azure Virtual Desktop, Docker, VMs * SASE and SIEM/SOAR concepts **Professional Attributes** * Continuous learner: Actively engaged in training, certifications, or professional communities * Adaptable: Flexible approach to changing requirements while maintaining quality * Results-focused: Prioritizes client outcomes over technology deployment * Detail-oriented: Systematic documentation and delivery processes **Work Requirements** * Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) * Flexibility: Responsive during client emergencies **What We Offer** * Tight-knit team of experienced technical professionals * Exposure to diverse technologies and industries * Long-term growth potential with performance-based advancement * Opportunity to make meaningful improvements to client environments if this sounds right for you, use the form below to apply! ## Apply [Apply on Distantjob]() Canonical job page: