# Medical Billing Specialist \(Denial Management\) - Company: [Alpacahealth]() - Location: Philippines - Remote: Yes - Team: Revenue Cycle Management - Employment type: Full Time - Posted: May 6, 2026 ## Job description ## **📌 About Alpaca Health** **Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.** We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. **This role is remote. We’re looking for candidates based outside of the United States, but able to work United States East Coast time zones.** ## 🚧 What You’ll Do * Own rejections, denials, and denied claims workflows from identification through resolution * Monitor ERA activity daily and perform same-day touches on denials and rejections * Drive improvements in Net Collection Rate and payer turnaround times * Manage reprocessing timelines and ensure timely resubmission of corrected claims * Investigate root causes of denials and coordinate corrective actions across teams * Work denied, underpaid, and unpaid claims through payer portals, calls, and written appeals * Track trends in denials by payer, authorization, coding, documentation, or eligibility issues * Coordinate with billing, credentialing, clinical, and operations teams to resolve revenue barriers * Maintain accurate denial tracking, follow-up notes, and resolution documentation * Escalate high-risk or aging denials proactively * Assist with payer communication via phone, portal, fax, and email * Support process improvement initiatives to reduce future denials and revenue leakage ## ## 🧠 Who You Are * Bachelor’s degree or equivalent experience * Excellent attention to detail and organizational skills * Background in a call center or high-call-volume operational role * At least 3 years of experience in healthcare billing, collections, denials, or revenue cycle management * Experience working with US-based commercial and government health insurance payers * Strong understanding of denials, rejections, EOBs, ERAs, and claims reprocessing workflows * Strong communication and problem-solving abilities * Comfortable handling payer calls and navigating payer portals * Proficient in MS Office, billing systems, and operational tools * Ability to manage multiple priorities and meet deadlines in a fast-paced environment ## Apply [Apply on Alpacahealth]() Canonical job page: