# NOC Engineer / NOC Lead - Company: [Stninc]() - Location: Remote - Remote: Yes - Team: AI - Employment type: Full Time - Posted: June 18, 2026 ## Job description ## NOC Engineer / NOC Lead Infrastructure operations ยท shared across customers **Reports to:** Manager, NOC (or Director, Service Operations) **Location:** Remote (US) with assigned shift; rotating coverage **Department:** Infrastructure & DC Operations / Network Engineering ### Position summary The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs. ### Key responsibilities * Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis * Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed * Execute documented runbooks for common platform, network, and hardware issues * Manage the incident lifecycle including initial customer notification and status updates * Coordinate planned maintenance windows and change windows with internal teams and customers * Update status pages and customer-facing communications during incidents * Maintain shift handoff documentation and active-incident logs * Support ticket queue handling including Tier 1 ticket resolution * Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks * Work rotating shifts including nights, weekends, and holidays ### Required qualifications * 3+ years in a NOC, SOC, or IT operations function * Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent) * Strong Linux and basic networking fundamentals * Excellent written and verbal communication, particularly under pressure * Willingness and ability to work rotating shifts including overnight coverage ### Preferred qualifications * GPU, HPC, or large-scale cloud infrastructure background * ITIL Foundations certification * Demonstrated on-call and major-incident response experience * Scripting skills (Python, Bash) for runbook automation ## Apply [Apply on Stninc]() Canonical job page: