# Operations Coordinator \(12-months mat cover\) - Company: [Checkatrade]() - Location: Moorgate London · Lakeside Portsmouth - Team: Commercial & Operations - Employment type: Full Time - Posted: July 10, 2026 ## Job description As our next **Operations Coordinator,** you'll play a key role in helping us build the UK's go-to home improvement marketplace. Joining us on a 12-month maternity cover contract, you'll be the operational bridge between Checkatrade and key partners, keeping forecasting, reporting and quality frameworks running exactly as they should. It's a role built on continuity — you'll take the reins on well-established processes and make sure nothing drops while you're at the helm. **Forget long lists, here's what you'll actually spend your time on:** * Acting as the primary operational liaison for our Business Process Outsourcing (BPO) partners managing a seamless handover at the start and end of the contract and maintaining trust throughout * Running our established monthly forecasting and invoice reconciliation processes, digging into variance analysis to catch and resolve unexpected cost changes fast * Keeping our BPO Quality Assurance frameworks and Tableau dashboards ticking over, running QA calibrations and live call listening to monitor compliance and interaction quality * Building and managing Statements of Work with Procurement to formalise vendor pilots and projects * Owning and delivering BPO performance presentations in Weekly Business Reviews, bringing data-backed rationale to an executive audience * Supporting the rollout of new strategic initiatives end-to-end, defining KPIs and spotting trends that drive retention and operational excellence **It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:** * Experience managing outsourced BPO partnerships (or eagerness to learn), including SOW creation and navigating vendor transitions * Strong financial acumen — comfortable with cost forecasting, invoice reconciliation, variance analysis and scenario modelling * Confidence working with data visualisation tools like Tableau, and a knack for turning manual processes into something scalable * Excellent stakeholder communication, with experience (or eagerness to learn) presenting operational data at WBR/MBR/QBR level and navigating sensitive conversations **We believe great work deserves great rewards. Here's just a taste:** * Competitive salary * Employee Share Programme * Health, well-being and learning support * Gym membership, Smart Tech Scheme and Cycle Scheme * Birthday/Special day leave * Buy & sell holiday scheme * 1 week's paid charity leave and much more! **How we'll get to know each other:** * Screening call with one of our Talent Acquisition Partners * 1st stage interview with the Hiring Manager * Final stage interview with a senior stakeholder panel If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box. **Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our** [**Registration Form**](https://jobs.ashbyhq.com/checkatrade/form/register-interest) At the moment, this role isn’t open to visa sponsorship applications. **About us**We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in. ## Apply [Apply on Checkatrade]() Canonical job page: