# Operations Manager - Server Support - Company: [Computergeneratedsolutions]() - Location: 3101 W Martin Luther King Blvd, Suite 425, ZIP Code 33607 - Team: BPO Delivery - Posted: August 10, 2026 ## Job description ***Job Summary*** The Operations Manager will lead, scale, and optimize a high-volume IT Server Support department consisting of 30 to 100 Support Agents and 4 to 8 Team Leaders. This role requires a strong technical background in server infrastructure paired with exceptional leadership skills to drive operational excellence, meet strict SLAs, and foster professional development. ***Key Responsibilities*** *Team Leadership & Development* * Manage, mentor, and coach 4 to 8 Team Leaders. * Oversee a department of 30 to 100 Server Support Agents. * Conduct regular performance reviews and career development planning. * Define clear performance metrics, KPIs, and team goals. *Operational Excellence & Service Delivery* * Own daily operations for the onsite technical support center. * Ensure all server support tickets meet or exceed strict SLA targets. * Serve as the ultimate escalation point for complex technical issues. * Analyze operational data to optimize workflows and resource allocation. * Manage capacity planning, scheduling, and hiring pipelines for growth. *Technical Oversight* * Guide the team through critical server incidents and outages. * Ensure adherence to standard operating procedures for server environments. * Collaborate with engineering teams to improve server reliability and tools. ***Required Qualifications*** *Experience & Leadership* * Minimum 5+ years of experience in IT operations management. * Proven track record managing teams of 30+ technical professionals. * Experience directly managing lower-level managers or team leads. *Technical Background* * Strong foundational background in IT Server Support. * Deep knowledge of server infrastructure, operating systems, and hardware. * Experience with enterprise-level ticketing systems and monitoring tools. *Logistics & Soft Skills* * Must be able to work 100% onsite in Tampa, FL. * Exceptional communication, conflict-resolution, and decision-making skills. * Strong analytical mindset with data-driven problem-solving abilities. *Preferred Qualifications* * ITIL Certification (v3 or v4). * Technical certifications (e.g., CompTIA Server+, Microsoft Certified, AWS/Azure). * Bachelor’s degree in Computer Science, Information Technology, or a related field. ## Apply [Apply on Computergeneratedsolutions]() Canonical job page: