# Operations Supervisor - Company: [Cocodelivery]() - Location: LA - Team: Operations - Employment type: Full Time - Salary: $24 – $26 / hour - Posted: August 25, 2026 ## Job description At **Coco Robotics**, we’re dedicated to perfecting the last-mile delivery experience. We strongly believe the industry in its current state is massively under-serving merchants, so we’re building a frictionless, reliable, consistent, and sustainable solution for merchants and their customers in cities everywhere. **Schedule & Availability** This is not a 9 am–5 pm role. You must be prepared to work a flexible, non-traditional schedule, including early mornings, evenings, weekends, and occasional holidays, to ensure seamless field coverage and rapid response to repairs. **Role Overview**As an Operations Supervisor at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You’ll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. You are an analytical self-starter who can both roll up your sleeves and build scalable playbooks, and you’ll collaborate across engineering, product, and city leadership to keep Coco moving and growing. **What You’ll Do** * **City Operations & Routing:** Partner with the City GM to design and optimize routes for new operating zones. Use real-time data to adjust plans and maintain fleet availability targets. * **Field Supervision & Compliance:** Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco’s safety, quality, and service-level standards. * **Maintenance Triage & Escalation:** Oversee creation and prioritization of work orders for damaged robots/vehicles. Ensure technicians follow SOPs, validate work meets internal quality standards, and escalate critical issues to the MRO team. * **Data-Driven Process Improvement:** Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Build new operational playbooks and refine existing ones to scale with growth. * **Cross-Functional Collaboration:** Serve as the “voice of the field” in engineering and product stand-ups. Surface system bugs, suggest feature enhancements, and validate fixes on-street. * **Hands-On Support:** Occasionally jump into charging, cleaning, and basic repairs to stay grounded in daily realities and mentor new associates. **What Success Looks Like:** * Achieving 90%+ fleet uptime by proactively routing maintenance and rebalancing resources. * Streamlining work-order turnaround so that 90% of repairs are completed within expected time. * Launching at least two process improvements per quarter that measurably boost efficiency (e.g., reduce deadhead miles, shrink repair backlog). * Building a culture of ownership where field teams can self-diagnose and resolve common issues without escalation. **What We're Looking For:** * **Bias for Action:** You don’t wait to be told, you spot problems and move quickly to solve them. * **End-to-End Operational Fluency:** You understand every step from incoming inventory to on-street performance and can jump in at any point. * **Project Management:** Proven ability to juggle multiple workstreams (e.g., new zone launches, vendor coordination, headcount forecasting) and deliver on time. * **Entrepreneurial Spirit:** You thrive in a scrappy, high-growth environment and find creative solutions when resources are limited. **Nice to Haves** * Prior experience in micromobility, event industry, or field service operations. * Background in process-optimization frameworks (Lean, Six Sigma, Kaizen). * Hands-on mechanical skills or technical certifications (EV maintenance, robotics diagnostics). * Strong communicator who can build partnerships with municipal partners and vendors. **Why You’ll Love Working at Coco** * Real ownership of projects from day one * Rapid career growth as the company scales * Collaborative, tight-knit teams solving real-world challenges * Competitive compensation, benefits, and equity. ## Apply [Apply on Cocodelivery]() Canonical job page: