# Outbound CC Customer Support Supervisor - Company: [Growetalents]() - Location: Europe - Team: Customer Operations Asia - Posted: July 23, 2026 ## Job description ##### Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. ##### Perfect for those who aim to: * Manage the daily operations of the outbound team; * Monitor team performance and ensure KPI achievement; * Conduct 1:1 meetings, team meetings, and regular performance reviews; * Analyze team and campaign results to identify trends, weaknesses, and growth opportunities; * Provide regular updates, insights, and recommendations to management; * Support agents with coaching, guidance, and performance improvement plans, onboarding; * Create and improve communication scripts and outbound approaches when needed; * Help optimize workflows, processes, and communication strategies; * Maintain high standards of communication quality and team efficiency. ##### Experience you’ll need to bring: * Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment; * Experience in iGaming industry; * Strong understanding of sales communication and outbound operations; * Analytical mindset with the ability to work with KPIs and performance data; * Leadership skills and experience managing a team; * English level - at least Upper-Intermediate. ##### It's a perfect match if you have those personal features: * Ability to take ownership and work independently; * Proactive approach and problem-solving mindset; * Strong communication and organizational skills. ##### Our clients offer competitive benefits to support your professional and personal growth, including: * Health & Wellness Focus; * Global Medical Coverage; * Growth Opportunities; * Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); * Performance-Driven Rewards; * Dynamic Work Environment. Apply, and let your growth journey begin. ## Apply [Apply on Growetalents]() Canonical job page: