# Patient Relations Specialist - Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k\! - Company: [Ecpcareers]() - Location: Lexington, KY - Team: Ophthalmology Medical Office Team - Posted: June 19, 2026 ## Job description EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit [www.eyecare-partners.com](http://www.eyecare-partners.com/). **Title:** Patient Relations Specialist **Company:**Retina Associates of Kentucky **Location: Remote AFTER training - must be local to our office in Lexington, KY. Training will be in office for 2 months MINIMUM. Please do not apply if you are not local to Lexington, KY.** **Perks:** * Full Benefits Package - Medical, Vision, Dental and Life Insurance * 401k + Employer Matching * Paid Time Off and Paid Holidays * Paid Maternity Leave * Optical Education Reimbursement * Competitive Base Pay **Hours:** * Full Time * Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed. --- We are looking for a **Patient Relations Specialist** to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.    **Primary Responsibilities** * Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. * Appropriately schedule patient appointments in NextGen based on physician preferences. * Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs. * Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals. * Coordinates work efforts with other team members to achieve an efficient work flow within the office. * Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients. * Perform other office duties as assigned by manager. **Required Skills & Experience** * High School Diploma or GED equivalent required * Favorable result on background check required * Must be able to provide proof of identity and right to work in the United States * Minimum of 1-3 years related experience in a call center or as a receptionist preferred. * Healthcare experience preferred. * Prior experience with NextGen software or other EMR is preferred. * Be helpful and courteous and display strong communication and interpersonal skills. * Must be a well-organized team-player with great attention to detail. * Motivated and dependable with a patient friendly personality. * Demonstrates superior computer skills. **If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.**    *EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.* ## Apply [Apply on Ecpcareers]() Canonical job page: