# Professional Customer Support - Casual Hours - Company: [Pergolux]() - Location: Sydney Office \| Ingleburn - Remote: Yes - Team: Customer Experience - Employment type: Temporary - Posted: September 9, 2026 ## Job description As a **Professional Customer Support - Casual Hours** you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. **PERGOLUX** is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture. ## **What You’ll Do** * Provide excellent customer service to both internal and external customers across multiple channels. * Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure. * Maintain a professional and engaging phone manner to deliver great customer experiences. * Manage competing priorities and stay highly organised in a fast-paced environment. * Work collaboratively with a supportive team to elevate everyday service standards and team culture. ## **What You’ll Bring** * Proven experience successfully interacting with both internal and external customers. * Strong communication skills with a confident, polite, and professional telephone manner. * Excellent time-management abilities to juggle multiple priorities effectively. * A composed, calm, and positive can-do attitude when managing challenging situations. * Flexibility to work during school hours with full availability to work through school holidays. ## **Benefits** * An international work environment in a fast-growing company with plenty of development opportunities. * Hybrid work model (80% on-site | 20% remote). * Ergonomic workstations and modern laptops (Apple or Windows). * Employee events (summer party, Christmas party, after-work gatherings). * Access to the Corporate Benefits portal. * Employee discounts on **PERGOLUX** products. * 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30). * A motivated and supportive team that helps each other. * Strong focus on professional development and skill-building. * Free drinks and snacks. * Employee referral program. ## **How to Apply** If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the [**PERGOLUX Career Page**](https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE) and follow us on [**PERGOLUX LinkedIn**](https://de.linkedin.com/company/pergolux). ## Apply [Apply on Pergolux]() Canonical job page: