# Quality Assurance Associate - LVN - Company: [Skilledwoundcare]() - Location: Los Angeles, CA - Team: Healthcare Clinical - Salary: $75K – $90K - Posted: July 29, 2026 ## Job description **Quality Assurance Associate** **Skilled Wound Care** **Our Mission** At Skilled Wound Care our mission is simple — to touch and improve as many patient lives as possible. Every role at SWC exists to support that mission. As a QA Associate you will play a direct and meaningful part in making sure our patients, providers, and facility partners receive the highest standard of care and service every single day. **About the Role** Skilled Wound Care is seeking a passionate, experienced, and customer service-oriented Clinical Liaison to join our Quality Assurance team. As a QA Associate you will be responsible for improving quality and satisfaction across our growing network of skilled nursing facilities throughout the United States. This is a high-impact role within a high-performance, rapidly growing organization. You will serve as the bridge between our clinical providers and the facilities we partner with — ensuring outstanding outcomes, resolving issues quickly, and raising the bar for service expectations across every market we serve. **IN-PERSON POSITION. MUST BE WILLING TO COMMUTE TO PLAYA VISTA (90066) OFFICE LOCATION.** **What You Will Do** **Provider Relations and Accountability** * Check in with providers regularly to monitor rounding activity at assigned facilities — identifying and addressing any gaps in attendance or clinical coverage * Participate in weekly meetings with the external team to discuss provider and facility related issues and develop action plans * Meet regularly with leadership to review facility metrics, provider performance metrics, and quality trends * Serve as a consistent point of contact for providers navigating clinical, technical, and operational questions **Facility Relations and Support** * Check in with facilities on their portal access and PointClickCare (PCC) accounts to ensure proper setup and ongoing functionality * Coordinate and fulfill documentation requests from facilities and insurance companies in a timely and accurate manner * Process and manage records requests from facilities and insurances — ensuring compliance with HIPAA and company protocols * Provide technical and operational support to nursing facilities to ensure smooth day-to-day service delivery **Documentation and Data Management** * Lead the documentation team responsible for manually uploading clinical notes to PointClickCare (PCC) and other EHR platforms — ensuring accuracy, timeliness, and compliance with documentation standards * Maintain and keep system data current across multiple platforms including SWC Control, internal spreadsheets, and other operational tracking tools * Run ad-hoc reports for leadership as requested — delivering timely insights to support decision making * Operate Metabase or similar reporting tools to generate quick operational and clinical insights * Maintain accurate records in company systems — including logs, contact information, and quality tracking data * Update quality-related documents and records as needed to reflect current operational status **Systems and Technology** * Meet regularly with the IT team to provide feedback from providers and staff about system performance and usability * Provide clinical guidance to support the ongoing development and improvement of SWC's Electronic Health Record (EHR) * Serve as a knowledgeable resource on SWC's policies, procedures, and systems for both facility partners and clinical providers * Assist clients with clinical, technical, and logistical questions — providing timely resolutions and following up to full completion **Quality Assurance and Customer Service** * Ensure overall client satisfaction by delivering proactive customer service and communicating quality concerns to the appropriate manager or team member * Field incoming calls and conduct outbound calls to service facilities and providers across multiple states * Identify trends in client feedback and proactively communicate opportunities for improvement to the QA team * Support additional Quality Assurance initiatives and tasks as assigned by leadership **What We Are Looking For** * Active **LVN license** in good standing — preferred * Minimum 1 to 2 years of experience in a **long-term care environment** — strongly preferred * Experience in **wound care or long-term care setting** — strongly preferred * Experience with **PointClickCare (PCC)** or similar long-term care EHR platforms — preferred * Experience **leading or supervising a documentation or administrative team** — preferred * Comfort with **data reporting tools** such as Excel, or similar platforms * Genuine passion for **patient outcomes and clinical excellence** * Strong **customer service skills** — comfortable handling both inbound and outbound calls professionally * Excellent **communication and problem-solving skills** — ability to de-escalate concerns and drive issues to resolution * Highly organized with the ability to **manage multiple priorities** across multiple states simultaneously * Comfortable working in a **fast-paced, high-growth environment** with evolving processes and high performance standards * Tech savvy — comfortable navigating clinical systems, portals, and documentation platforms * Collaborative team player with a **strong sense of accountability** and commitment to SWC's mission **Why Join Skilled Wound Care** * A mission-driven culture built around improving patient lives every day * A collaborative and passionate team that holds itself to the highest standards * A rapidly expanding organization with real opportunities to learn, contribute, and grow * Competitive compensation package * Full benefits including Medical, Dental, and Vision coverage * 401k plan with 4% Match * Earned Time Off (ETO) Pay: $75,000 - $90,000 (Depending on Experience) **About Skilled Wound Care** Skilled Wound Care is the nation's leading physician group specializing in wound care services for skilled nursing facilities. For three years running we have been certified as a Great Place to Work with 95% of our team affirming our culture — 39% higher than the national average. To learn more visit [**www.skilledwoundcare.com**](http://www.skilledwoundcare.com) *Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information.* ## Apply [Apply on Skilledwoundcare]() Canonical job page: