# Regional Manager, Customer Experience and Success - Company: [Dash0]() - Location: United States - remote - Remote: Yes - Team: Customer Solutions - Employment type: Full Time - Salary: $250K – $300K - Posted: March 9, 2026 ## Job description ### **About Dash0** Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in. **The Opportunity** Dash0 is growing rapidly in the US market and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement. At Dash0, Customer Experience and Success encompasses the full customer lifecycle — from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the US field organization and Dash0's global Product and Engineering teams. **What You'll Do** * Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives. * Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching. * Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption. * Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention. * Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges. * Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement. * Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams. * Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis. **What You Bring** * 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team. * Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry. * Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption. * Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly. * A disciplined approach to hiring and a demonstrated commitment to developing direct reports. * Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch. **Nice to Have** * Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design. * Background in site reliability engineering, platform engineering, or DevOps. * Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb. **Why Dash0** This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started. If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. **What we offer:** * Competitive salary & meaningful equity participation — you'll own part of what you're building * Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich * €60/month phone & internet allowance * Location-specific benefits * Collaborative, fast-moving team culture with a builder mindset * Clear path for career growth and development * Direct access to founders and leadership ## Apply [Apply on Dash0]() Canonical job page: