# Retention Representative - Company: [Myheritage]() - Location: Tel Aviv - Team: Sales - Posted: July 12, 2026 ## Job description Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery. As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs. ### What you bring You’ll thrive at MyHeritage if you’re: * A fluent English speaker, additional languages are an advantage * Experienced in sales or retention (telemarketing experience is a plus) * A fast learner and problem-solver * Motivated, independent, and proactive ### What we offer At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: * High salaries * A comprehensive benefits package * Flexibility in shifts * A fun, young working atmosphere Our employees enjoy a range of benefits to enhance work-life balance and well-being: * Hybrid work model with flexible working hours * Modern, beautiful office in Tel Aviv * On-site gym and pilates classes * Dog-friendly office * Well-stocked kitchens **Please send your application in English.** #LI-Hybrid ## Apply [Apply on Myheritage]() Canonical job page: