# Returns & Repairs Associate - Company: [Ringconcierge]() - Location: New York, New York, United States - Team: Operations - Salary: $55K - Posted: June 30, 2026 ## Job description **About Role** Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs, damaged returns, and service-related requests. This role is based in our Midtown NYC office, is client-facing, and works closely with Customer Care, Ecommerce Operations, Bridal, 3PL partners, and Product Development. Success in this role requires strong operational follow-through, experience is quality assurance, systems accuracy, and polished communication. **Responsibilities** **Repairs & Service Case Management** * Own service cases from intake through completion, ensuring accuracy, timeliness, and documentation (including Bridal, ecom, and stores) * Inspect pieces upon receipt and route to proper jeweler for repair * Create job bags and keep all repairs organized * Research item/service history and maintain detailed case notes * Manage timelines and set clear expectations with customers and internal teams * Coordinate replacement components (stones/materials) with Production as needed * Confirm quality standards prior to return shipment * Communicate trends and issues with PD * Report on trends and findings to support prevention and process improvements **Damaged Returns + 3PL Coordination** * Manage damaged return workflows with our 3PL, including photo documentation and investigations * Track case outcomes (repair, replacement, denial, return) and ensure consistent internal updates * Own all client communications related to repairs, damage-in-transit and damaged-return cases * Report on trends and findings to support prevention and process improvements **Cross-Functional Support & Reporting** * Share insights across Customer Care, Ecommerce Ops, and Product Development to assess whether issues are wear & tear, shipping/handling, or quality-related * Support escalations and goodwill accommodations within approved budget/policy * Maintain trackers, system updates, and monthly reporting on service volume + turnaround times * Assist with logistics coordination and occasional special shipments/insurance requirements **About You** * Exceptionally organized with strong ownership and follow-through * Detail-oriented with a commitment to quality and accuracy * Clear, professional communicator in client-facing, internal, and external interactions * Solutions-oriented problem solver in fast-paced environment **Requirements** * 3+ years in operations, repairs, client service, or order management * At least 6 months of fine jewelry quality assurance preferred * Strong attention to detail, urgency, and ability to manage high-volume priorities * Clear, professional written and verbal communication skills * Advanced comfort with Excel/Google Sheets and operational tracking * Strong judgment handling escalations and accommodations within guidelines * Bachelor’s degree preferred or equivalent experience **Details** * Full-time role located in Midtown NYC * This role requires 5 days per week in office * Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales) * Health, Vision & Dental Insurance for full-time employees * We offer generous employee discounts on our fine jewelry * Paid time off * Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $55,000 ## Apply [Apply on Ringconcierge]() Canonical job page: