# Sales Solution Specialist - Company: [Signpost]() - Location: Austin, Texas - Team: Sales - Posted: April 2, 2026 ## Job description ## **About the Role** We are seeking a **Solution Specialist** for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. ## **Key Responsibilities** * **Customer Acquisition & Growth** + Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads. + Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals. * **Onboarding & Implementation (First 90 Days)** + Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time. + Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources. + Ensure smooth activation and that usage milestones are met in the first 90 days. * **Customer Retention & Expansion (Early Lifecycle)** + Proactively manage customer relationships during the early stage, resolving issues and driving adoption. + Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle. + Serve as a support contact for non-managed accounts beyond 90 days. * **Collaboration & Handoff** + Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days. + Collaborate with Marketing teams to refine inbound and overall lead processes. + Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery. ## **What Success Looks Like** * Customers are fully activated and realizing value within 90 days. * Retention and expansion goals in the early customer lifecycle are consistently achieved. * Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels. * Reduced clawbacks and churn due to smooth handoffs and strong early adoption. ## **Qualifications** * 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred). * Proven ability to manage both customer acquisition and early-stage onboarding/implementation. * Strong consultative skills with the ability to uncover customer needs and align solutions. * Excellent communication and relationship management skills. * Comfortable working cross-functionally with Marketing, Product, and Engineering. * High energy, proactive, and adaptable in a fast-paced environment. * Local to Austin for hybrid role working in-office three days a week. ## **Why Join Us** * Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes. * Help shape how we onboard and support customers in their most critical first 90 days. * Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth. * Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity ## Apply [Apply on Signpost]() Canonical job page: